Aduragbemi Ramon

• Serve as first/second contact; resolve hardware, software, and account issues (Azure, AD) with SLA focus. • Manage incidents and major outages; escalate rapidly and provide clear stakeholder updates. • Deliver remote troubleshooting & fulfil approved requests. • Administer user lifecycle (create/update/disable accounts, onboarding); ensure correct access to apps and networks. • Maintain accurate tickets in Jira & Zoho; monitor alerts to prevent user impact; track assets and licenses.

•Conducted new patient health checks, including pulse oximetry and blood pressure monitoring. •Assisted with wound care, ECG administration, patient mobility, and feeding. •Maintained a clean and sterile environment, ensuring proper equipment sterilization. •Restocked consulting rooms and medical supplies for seamless patient care.

•Managed product lifecycle, from research to market execution. •Enhanced product features and support new releases. •Collaborated with cross-functional teams for development and sales strategies. •Provided customer support, resolving B2B/B2C issues. •Trained contract employees on troubleshooting and product benefits. •Conducted LMS training for students and school staff. •Oversaw lecture content recording and applicant portal management.

•Assisted in product development and market alignment. •Supported sales and marketing strategies for revenue growth. •Negotiated contracts and managed client relationships. •Provided technical support and system maintenance. •Managed 7,000+ student records on SIS with data accuracy. •Created and maintained technical documentation.

•Managed LMS operations and provided tier-two support for course design and infrastructure issues. •Conducted LMS training for faculty and students, ensuring smooth platform use. •Designed and maintained web-based learning resources for instructional delivery. •Assisted helpdesk personnel and performed hardware/software troubleshooting. •Trained and supervised users to resolve first-level IT issues and documented system procedures.

•Managed and maintained computer networks in the mathematics department. •Assembled, repaired, and maintained computers in the scientific computing lab. •Installed and configured Linux & Windows OS for all lab systems. •Provided network administration and support, ensuring optimal performance. •Monitored and upgraded networks, optimising availability, utilization, and latency. •Consulted with clients to design system solutions based on requirements.