Ahsan Bilal

hardware, printers, scanners. Windows 10,11 , others applications software. system backups and restores. Supporting as Level 1 in office technical support Internal Business Application and office Application and escalate to IT or Vendor Onsite and remotely support services. Users (password resets, account management, management of AD and GOP). Reports and Service desk report on weekly and daily. Projectors, LEDs video conferencing (VC) (etc.TP room, Zoom) iOS & Android support

• Windows 10 Installation & Troubleshooting, • Knowledge of Virtualization (Hyper-V and VMware). • VMware ESXI server 6.5, vSphere. • VoIP Phones Cisco, Fanvil and D-Link. • VOIP PBX Server installation and Configuration. • Knowledge of network (LAN/WAN) design. • AD installation and configuration on Window Server • DNS and DHCP. • GPO to create a secure Windows Infrastructure. • Created user ID's, roles, groups OU's etc. • Active Directory. • FTP Server Configuration • Windows Server 2012 and 2016

• Computer hardware, operating systems, Printers and applications, networks; • Configure and manage VPN connectivity for user end. • Roll-out of new applications. • Server 2008 & 2012 • Outlook configuration on client side • Map Shared Network drive • Worked on Cloud Base Computing System Call Center ZONG on Huawei IPCC Solution. • AD, DNS, DHCP, FTP • Suggesting for improvements (VDI) : VM issue, Thin Clients issue