Ahsan Bilal
Angestellt, Technical Support Specialist, Inbox Business Technologies
Über mich
To secure a challenging position in a dynamic organization where my skills, experience, creativity and knowledge will have a positive impact. And where I can fully utilize my skills and knowledge and I can extensive experiences to future my career. Works as in IT Support for almost Eight years of work experience was dedicated to pure Hardware and Software specifically in user end support and as well server level support.
Werdegang
Berufserfahrung von Ahsan Bilal
Bis heute 2 Jahre und 7 Monate, seit März 2022
Technical Support Specialist
Inbox Business Technologies
hardware, printers, scanners. Windows 10,11 , others applications software. system backups and restores. Supporting as Level 1 in office technical support Internal Business Application and office Application and escalate to IT or Vendor Onsite and remotely support services. Users (password resets, account management, management of AD and GOP). Reports and Service desk report on weekly and daily. Projectors, LEDs video conferencing (VC) (etc.TP room, Zoom) iOS & Android support
1 Jahr und 1 Monat, März 2021 - März 2022
Engineer in Information Technology
Gourmet News Network (GNN)
• Windows 10 Installation & Troubleshooting, • Knowledge of Virtualization (Hyper-V and VMware). • VMware ESXI server 6.5, vSphere. • VoIP Phones Cisco, Fanvil and D-Link. • VOIP PBX Server installation and Configuration. • Knowledge of network (LAN/WAN) design. • AD installation and configuration on Window Server • DNS and DHCP. • GPO to create a secure Windows Infrastructure. • Created user ID's, roles, groups OU's etc. • Active Directory. • FTP Server Configuration • Windows Server 2012 and 2016
6 Jahre und 4 Monate, Okt. 2014 - Jan. 2021
IT Resident Engineer
Jaffer Business System PVT. Ltd
• Computer hardware, operating systems, Printers and applications, networks; • Configure and manage VPN connectivity for user end. • Roll-out of new applications. • Server 2008 & 2012 • Outlook configuration on client side • Map Shared Network drive • Worked on Cloud Base Computing System Call Center ZONG on Huawei IPCC Solution. • AD, DNS, DHCP, FTP • Suggesting for improvements (VDI) : VM issue, Thin Clients issue
Sprachen
Englisch
Fließend