Aiswarya Sathyan
Bis 2021, Network operation associate, Accenture pvt ltd. India
Hamburg, Deutschland
Über mich
~ Skilled in Incident Management primarily in incidents. ~ Experienced in driving cases to the resolution and providing the best service to the clients. ~ Well-versed Leadership, Process Training, and Strategic Planning. ~ Bachelor’s Degree in Electrical and Electronics Engineering.
Werdegang
Berufserfahrung von Aiswarya Sathyan
2 Jahre und 8 Monate, Juni 2018 - Jan. 2021
Network operation associate
Accenture pvt ltd. India
• Resolve 250+ weekly customer inquiries via phone and chat using AVAYA phone system and chat-bot • Driving incidents to the resolution by continuously following up with technicians using the enterprise ticket management system (ETMS). • Listen attentively to caller needs to ensure a positive customer experience. • Cross-trained and provided back-up for other representatives when needed. • Collaborated with developers and testing teams to test the user experience of the chatbot application’s new features.
• Provided customers with quality assistance through chats and emails • Handled customer complaints and queries with patience and attention to the details by tracking the shipment details, raising requests for exchanging the products, and initiating refunds when needed.
Ausbildung von Aiswarya Sathyan
4 Jahre, Juni 2013 - Mai 2017
Electrical and electronics engineering
MG university
Sprachen
Englisch
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