Aleksandr Timofeev

* Led remote sessions via MS Teams and Zoom, reducing downtime by 60% and improving operational efficiency. * Optimized system operations by developing Powershell, bash, and SQL scripts for automation and diagnostics. * Collaborated with R&D to resolve escalated issues efficiently. * Deployed a VMware lab to replicate customer issues, increasing first-contact resolution by 15%. * Maintained and diagnosed Kubernetes and Docker Swarm clusters for customers.

* Provided technical support for Surface Mount Technology assembly line equipment software * Assisted remotely with software issues using AnyDesk and TeamViewer * Developed technical training sessions, reducing onboarding time for new hires by 25% * Managed and applied software updates on Windows and Ubuntu systems to improve system integrity * Established and maintained contacts with technical support engineers from equipment vendors * Achieved the highest customer feedback rating within my department