Alessandro Iorio
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alessandro Iorio
- 2 years and 6 months, Mar 2020 - Aug 2022
Procurement System Administrator
C&A Buying GmbH
- 4 years and 3 months, Dec 2015 - Feb 2020
IT Support Specialist
C&A Services GmbH & Co. OHG
- 2 years and 7 months, Jun 2012 - Dec 2014
Incident Analyst
BP Europe SE
• Creating, solving and forwarding incidents and service requests in German, French, English and Italian in the IT environment according to defined Service Level Agreements • Monitoring SLA's matching • Implementing action plans to ensure accurate workflow
- 4 years and 7 months, Jan 2007 - Jul 2011
Support Specialist - 2nd Level Support
SITEL GmbH
Responsible for the transition and respect of procedures, guidelines and for the achievement of targets(SLA’s over 90%) Personnel management and controlling Ensuring the GOS’s compliance and the development of“Best Practice” In charge of customer satisfaction and of problem solving Pre-sales&Post-sales consulting Responsible for the call monitoring and for the feedback to the agents Implementing action plans (e.g: additional trainings,new procedures and templates) Providing reports and statistics
- 2006 - 2007
Teacher
Spanitalia Sprachschule
Lessons of Italian for Business by ThussenKrupp AG
- 2003 - 2005
Technical Translator
F.lli Esposito Srl for Trenitalia
Translations of technical Documents, Reports and whole Projects from Italian to English and vice versa for Trenitalia Spa
- 2001 - 2005
Chef Entertainer and Trainer
Hotel Club Costaelisabeth
- Complete coaching of the entertainers: - Different social classes, diverse customers - How to approach and handle this difference - Communication’s courses - Selection and management of groups of 15-20 persons
Ausbildung von Alessandro Iorio
- 8 years and 1 month, Sep 1998 - Sep 2006
Foreign Languages and Literatures Degree: German and English
Federico II, Napoli
Sprachen
Italian
C2 (Verhandlungssicher / Muttersprachlich)
German
C1 (Fließend)
English
C1 (Fließend)
French
C1 (Fließend)
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