Alessandro Miccono

Build executive and business rapport with critical stakeholders. Manage critical escalations and plan proactive activities to reduce possible risks and issues for solutions that have a YoY cash flow of 2-3M€. Support customers transforming needs or concerns into solutions. Advocate to increase sustainable, proven value for both the Customers and the Company Support Sales, Product Management and Engineering in the delivery of all projects.

Lead international team in Eng - OSS Dept. Lead the project that introduce Big Data (Pivotal), tools for Real-time app (EMC RTI/Gemfire), KPI calculation, data discovery (Visual Analytics), preventive maintenance, data correlation and federation with feed from probes (Netscout). Responsible for the analyse, design and deploy enterprise solutions in an IT env. Consolidation of CEM and PM tool (Oracle Exadata and OBIEE) Definition and allocation of the budget oacross the region for 5-15M€.

Team manager for Customer Experience, Performance Management and Probes team Design and deploy enterprise solutions related to the CEM that include hosting for abroad country in Italy, define standardization and best practice across the country of the region. Create an infrastructure based on Citrix to renew the vendor remote access. Definition and allocation of the budget of the team across the region for a total amount of 2-7 M€.

• Network Engineering Department. • Analyse, design, evaluate and deploy IT solutions for internal Customers, marketing and final Customers. • Lead consultant team on the relevant projects.

Operation & Maintenance HQ Dept. Coordinate the project deploy phase and support the colleagues of Field on troubleshooting. Analyse, design, evaluate and deploy IT solutions for internal customer, marketing and final customer.

Consultant for Infostrada (Italian telco provider) during the startup in the IT Department. Design and deploy the customer care infrastructure, system administrator for Windows and Unix environment.