Alexander Gostyuzhev
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alexander Gostyuzhev
- Current 16 years and 7 months, since Nov 2009
Business trainer
Barclays Bank Russia
- Planning and carrying out trainings ( soft skills, complaints handling, Diasoft, OWS, FES) & Inductions - Creating “Call Centre Academy” - Policy & Standards Implementation - Service Quality Control & Analyzing the training needs - Post- Training Support
- Current 16 years and 7 months, since Nov 2009
Business Trainer
Barclays Bank Russia
- Planning and carrying out trainings ( soft skills, complaints handling, Diasoft, OWS, FES) & Inductions - Creating “Call Centre Academy” - Policy & Standards Implementation - Service Quality Control & Analyzing the training needs - Post- Training Support
- 1 year and 5 months, Dec 2007 - Apr 2009
Operational Field support executive
DHL International
Evaluation of operational process in regional offices- Operational Quality control and analysis - Carrying out training for local OPS staff -Internal audits
- 1 year and 8 months, May 2006 - Dec 2007
Training&development Advisor
DHL International
Professional duties: - Service Quality control and analysis; - Evaluation of training need and further development of relevant training programs - Carrying out various trainings for Moscow CS team as well as Regional teams - Adjustment of sales targets based on results achieved - Development of policies and standards for regional offices as well as for agencies - Adaptation of new services aimed at alignment with existing procedures
- 11 months, Jul 2005 - May 2006
Priority (KEY)Accounts Desk Advisor
DHL International
Professional duties: - day-to-day work for PAD clients to provide proper service - comprehensive support of assigned key accounts - organization of transport-warehouse logistics - development of non-standard services and its realization for top companies (Siemens, Philips, Pfizer, BMS, Norilskiy Nikel) - generation of advices upon customs issues, shipments tracking and tracing, - claim handling - monthly reporting on process improvement
- 3 years and 8 months, Jun 2000 - Jan 2004
teacher (English)
EF English First
Ausbildung von Alexander Gostyuzhev
- 4 years and 10 months, Sep 1992 - Jun 1997
Teacher/ Translator (English/German)
Moscow pedagogical university
Sprachen
Russian
English
German
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