Alexandru Costin

Managed high-level AMEA operations valued at more than €2 million, overseeing vendor relationships. Delineate and manage functions and OLAs for overall service delivery, initiating and guiding service analyses. Construct an enhancement strategy with Bus, following up on KPIs. Ensure comprehensive compliance with achieving SLAs and KPIs, following master services, guidelines, rules, and regulations. Attained customer portfolio satisfaction of 91% for the year 2016.

Managed Apache, Tomcat, JOnAS, Mail Messaging (Postfix, Cyrus, ClamAV), DNS, and FTP, oversaw administration and reengineering of applications spanning UNIX/AIX environments, and conducted blade center management of IBM and HP. • Patched software, installation of service packages, tuning, configuration of software, and capacity strategy development. •Decreased OnCall budget by initiating an alarm clearance process, excluding 28% of the alarms raised during NBH with lower root cause importance.

Performed first level assistance, functioning as an L1 technical support. Backed up databases, analysed and executed release alterations, and implemented and launched new products such as hot fixes and patches. Delineated guidelines, policies, and procedures for the production environment. •Optimized, executed, and automated roadmaps for utilization in production. •Inspired and mentored cross-functional team members, providing hands-on and innovative technical training.

I've had the opportunity to work in the vibrant domain of entertainment as an IT Project Manager, delivering and coordinating IT& Telecom services usually on temporarily venues where concerts/festivals took place. In this context I have started to work for the first time in an international and multicultural environment. Managed budgets over €100K, contracts, relation with the suppliers and coordinated technical teams up to 26 members.