Ali Serdar Saglam

• Led the Enterprise Applications and Data Analytics teams across Türkiye and Germany, ensuring alignment with business objectives. • Collaborated with multiple departments including Manufacturing, Finance, HR, Sales, Aftersales and Supply Chain to design and implement IT applications. • Drove strategic IT initiatives e.g. TOGG’s international expansion in Europe. • Managed SLA, contracts, and vendor relationships to enhance operational efficiency in global logistics and service integration.

2022-2025 Mercedes-Benz Global IT Hub Lead in Türkiye for Aftersales and Customer Management solutions. Leading multiple teams providing IT services worldwide for Mercedes-Benz Group. 2021-2022 Team lead for rolling out Mercedes Me Connect web and mobile apps worldwide. Leading a team of project leads, market leads and technical experts 2018-2021 Team lead for Daimler Bus Division - SAP Services in the regions Europe and Türkiye. Leading a team of SAP Consultants, IT Service Managers and IT Project Managers

Overall responsibility for IT Management Air & Ocean (ITMAO) Turkey (Cluster Southeast Europe) IT Project, Product and Program Management for International Air & Ocean Freight Business Units. Development, Implementation, Integration and Support of local/global Business Applications. Coordination of IT-Teams, local solution partners, internal business units and global DB Schenker solution centers.

Overall responsibility of enterprise IT and business applications incl. IT-related projects and programs Coordination of change management activities between technology and business teams Prioritization and alignment of projects in the project portfolio and roadmap & C-Level reporting Management of software product analysts, IT project managers, software test teams and operational excellence analysts

Management of product analysts, agile project managers, test teams and support experts Application of agile best practices for product development and project management Prioritization & alignment of projects in the roadmap

Senior IT Product Manager for Business Process Management Tool - Opentext BPM Coordination of business units, project teams and contractors in Europe, Asia-Pacific and Americas. Ensuring that all projects run on time and budget with committed functionality and quality. Controlling the project status, costs, milestones and reporting to DHL technical product council

Head of IT Service Delivery Re-development and launch of kariyer.net

Team lead of the business analysts team in Turkey Project leader for global customer service system rollouts Process ownership for global business process optimization and system implementation projects Business analysis, documentation and testing for new features and change requests

Management of the IT Support Team at the university computer lab Technical systems consultant and systems administrator for several IT system projects Provided technical support for SAP R/3 Implementation project in Hamburg State Academies