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Ali Ibraheem

Angestellt, Senior-Level IT Operations Engineer, OLX Group
Berlin, Deutschland

Fähigkeiten und Kenntnisse

IT Service Management
IT System Administration
IT Operations
Networking
Identity & Access Management
Windows
Active Directory
PC Support
Help desk
IT Application Management
Infrastructure
Troubleshooting
MDM
ITIL

Werdegang

Berufserfahrung von Ali Ibraheem

  • Bis heute 3 Jahre und 7 Monate, seit Dez. 2021

    Senior-Level IT Operations Engineer

    OLX Group

    Provide support for systems like Okta IAM, G Suite, Azure, Office 365, Cisco AMP/Umbrella, CrowdStrike, Desktop Central, ServiceNow, Coupa, Jamf, Atlassian (Jira, Confluence), Slack, Zoom, and Cisco Meraki. Troubleshoot complex issues (authentication, provisioning, SSO, deployment, patching, security). Ensure system performance, collaborate with teams to resolve issues, test new systems, and improve support processes for a seamless user experience.

  • 3 Jahre, Dez. 2018 - Nov. 2021

    IT Support Engineer

    Rosneft Deutschland GmbH

    Experienced in managing SAP Solution Manager (ITIL-aligned). Skilled in Active Directory maintenance, troubleshooting (user/computer profiles, GPOs), and network equipment. Expertise in LAN/WAN, VPNs, Office Suite 2019, Windows 10, and refinery IT support. Proficient in application deployment via SCCM, Matrix42 ITSM, and mobile device management (MDM, SafeNet MobilePASS, Crestron). Also experienced in security (Kaspersky), unified communications (CUCM, Cisco Jabber), and monitoring (MAF ICIM)

  • 5 Jahre und 2 Monate, Sep. 2013 - Okt. 2018

    Technical Support Specialist (Java)

    LivePerson

    Troubleshooting problems accurately on Windows and Macintosh platform related to JRE (Java run-time environment), have grace to work under pressure and possess a patient attitude to deal with a variety of situations and personalities from all over the world. Work irregular hours, listen attentively, speak calmly and document user problems comprehensively. Help end users with complex software and hardware applications. *Project was managed by Oracle Inc*

  • 1 Jahr, Juni 2013 - Mai 2014

    NOC (Network Operation Center) Engineer

    Wise Communication System pvt Ltd. (LDI, PSTN & ISP)

    Monitoring of all LDI POPs and co-ordination with the Site Engineers at different regions to resolve problems using Solarwind, Netnumen U31and MRTG. Monitoring and maintenance of PSTN network including Cisco routers, Cisco switches, Genband SBC (VoIP device), ZTE media gateways, ZTE Soft-switch, N-SOFT Switch (Billing Server), RADIUS and ROS (Mikrotik as Network Access Server). Routinely worked with Tier 3 agents and engineers to troubleshoot and resolve emerging issues.

  • 7 Monate, Nov. 2012 - Mai 2013

    Trainee Metro Transport Network Engineer

    ZONG - China Mobile Pakistan (Cellular Operator)

    Maintaining Optical Fiber Network (containing different equipment's like ZXMP S390, ZXMP M800 and ZXMP S385 with their respective features deployed by ZTE) through NMS like NetNumen U31. Also taking active part in future planning of networks, link capacity analysis, material management of BOQ's and Optical fiber planning in terms of STM capacity. Also taking active part in future planning of networks, link capacity analysis, material management of BOQ's and Optical fiber planning in terms of STM capacity.

Ausbildung von Ali Ibraheem

  • 3 Jahre, Apr. 2016 - März 2019

    Computer Science

    Technical University of Berlin

    Specialization in Distributed Systems and Networks

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Grundlagen

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