Alicia Pinilla

Angestellt, Firmenberater in Personalentwicklung, movit GmbH

Köln, Deutschland

Fähigkeiten und Kenntnisse

Customer service
Coaching
Customer care
Customer satisfaction
MS Office
Leadership development
Complaint management
Customer Experience Management
Office communications
Conflict Management
Personell Development

Werdegang

Berufserfahrung von Alicia Pinilla

  • Bis heute 6 Monate, seit Jan. 2024

    Firmenberater in Personalentwicklung

    movit GmbH

  • Bis heute 6 Jahre und 10 Monate, seit Sep. 2017

    Customer Service Quality Analyst and Communication Coach

    cleverbridge

    Coach and support Customer Service Representatives in using their strengths to offer excellent service to our customers.

  • 2 Jahre und 5 Monate, Jan. 2014 - Mai 2016

    Customer Service Team Leader

    cleverbridge
  • 1 Jahr und 2 Monate, Nov. 2012 - Dez. 2013

    Customer Service Supervisor

    cleverbridge
  • 1 Jahr und 7 Monate, Apr. 2011 - Okt. 2012

    Customer Service Representative

    cleverbridge
  • 2 Jahre und 10 Monate, Juni 2008 - März 2011

    Customer Service Representative

    ClickandBuy

  • 4 Jahre und 5 Monate, Apr. 2002 - Aug. 2006

    Finance Specialist

    Air Force Chile

    I started as a secretary for the Financial Department and after 1 year I was transferred to the position of Finance Specialist. On that position I had to administrate the financial area of a couple of organizations that belonged to the Social Welfare Division of the Air Force, that could be utilized by Air Force officers e.g.: Kindergartens, hotels, etc.

  • 1 Jahr und 4 Monate, Jan. 2001 - Apr. 2002

    Secretary

    Air Force Chile

    I started as a secretary for the Financial Department and after 1 year I was transferred to the position of Finance Specialist. On that position I had to administrate the financial area of a couple of organizations that belonged to the Social Welfare Division of the Air Force, that could be utilized by Air Force officers e.g.: Kindergartens, hotels, etc.

Ausbildung von Alicia Pinilla

  • 3 Jahre und 10 Monate, März 1997 - Dez. 2000

    Secretary

    Liceo Politécnico Andes, Santiago de Chile

Sprachen

  • Englisch

    Fließend

  • Spanisch

    Muttersprache

  • Deutsch

    Fließend

Interessen

Reading
traveling
languages
sports

21 Mio. XING Mitglieder, von A bis Z