Alicia Pinilla

Angestellt, Firmenberater in Personalentwicklung, movit GmbH
Köln, Germany

Fähigkeiten und Kenntnisse

Customer service
Coaching
Customer care
Customer satisfaction
MS Office
Leadership development
Complaint management
Customer Experience Management
Office communications
Conflict Management
Personell Development

Werdegang

Berufserfahrung von Alicia Pinilla

  • Current 2 years and 5 months, since Jan 2024

    Firmenberater in Personalentwicklung

    movit GmbH

  • Current 8 years and 9 months, since Sep 2017

    Customer Service Quality Analyst and Communication Coach

    cleverbridge

    Coach and support Customer Service Representatives in using their strengths to offer excellent service to our customers.

  • 2 years and 5 months, Jan 2014 - May 2016

    Customer Service Team Leader

    cleverbridge
  • 1 year and 2 months, Nov 2012 - Dec 2013

    Customer Service Supervisor

    cleverbridge
  • 1 year and 7 months, Apr 2011 - Oct 2012

    Customer Service Representative

    cleverbridge
  • 2 years and 10 months, Jun 2008 - Mar 2011

    Customer Service Representative

    ClickandBuy

  • 4 years and 5 months, Apr 2002 - Aug 2006

    Finance Specialist

    Air Force Chile

    I started as a secretary for the Financial Department and after 1 year I was transferred to the position of Finance Specialist. On that position I had to administrate the financial area of a couple of organizations that belonged to the Social Welfare Division of the Air Force, that could be utilized by Air Force officers e.g.: Kindergartens, hotels, etc.

  • 1 year and 4 months, Jan 2001 - Apr 2002

    Secretary

    Air Force Chile

    I started as a secretary for the Financial Department and after 1 year I was transferred to the position of Finance Specialist. On that position I had to administrate the financial area of a couple of organizations that belonged to the Social Welfare Division of the Air Force, that could be utilized by Air Force officers e.g.: Kindergartens, hotels, etc.

Ausbildung von Alicia Pinilla

  • 3 years and 10 months, Mar 1997 - Dec 2000

    Secretary

    Liceo Politécnico Andes, Santiago de Chile

Sprachen

  • English

    C1 (Fließend)

  • Spanish

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    C1 (Fließend)

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