
Alma Delia Cervantes Alvarez
Skills
Timeline
Professional experience for Alma Delia Cervantes Alvarez
- Current 7 years, since Jun 2018Gemalto
Support and Operation Team Leader for Mex-CENAM/Pact Andean/SouthCone
Coordination Crisis Management Customer Support for telecom Solving on time and with quality customer's problems and be always in contact with them understanding their needs and urgencies. Balancing the number and complexity of calls managed by the engineers. Ability to provide contingency plan. Organize the team and make the necessary follow up to ensure support and operation processess are applied Organize the internal knowledge transfer Organize the communication within the team
Coordination Crisis Management Customer Support for telecom server software products Solving on time and with quality customer's problems and be always in contact with them understanding their needs and urgencies. Balancing the number and complexity of calls managed by the engineers. Ability to provide contingency plan. Organize the team and make the necessary follow up to ensure support processess are applied Organize the internal knowledge transfer Organize the communication within the team
Educational background for Alma Delia Cervantes Alvarez
- 4 years and 4 months, Sep 1998 - Dec 2002
Engineering in Computer System
Instituto Tecnologico de Zacatepec
Languages
Spanish
First language
English
Fluent
German
Basic
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