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Alma Delia Cervantes Alvarez

Angestellt, Support and Operation Team Leader for Mex-CENAM/Pact Andean/SouthCone, Gemalto
JIUTEPEC, Mexico

Skills

Crisis Management
Customer Support
Technical Support
Project Coordination
Teamwork
Team management
team leader
Technical Supervision
Administration

Timeline

Professional experience for Alma Delia Cervantes Alvarez

  • Current 7 years, since Jun 2018

    Support and Operation Team Leader for Mex-CENAM/Pact Andean/SouthCone

    Gemalto

    Coordination Crisis Management Customer Support for telecom Solving on time and with quality customer's problems and be always in contact with them understanding their needs and urgencies. Balancing the number and complexity of calls managed by the engineers. Ability to provide contingency plan. Organize the team and make the necessary follow up to ensure support and operation processess are applied Organize the internal knowledge transfer Organize the communication within the team

  • 3 years, Jun 2015 - May 2018

    Support Team Leader for Pact Andean

    Gemalto

    Coordination Crisis Management Customer Support for telecom server software products Solving on time and with quality customer's problems and be always in contact with them understanding their needs and urgencies. Balancing the number and complexity of calls managed by the engineers. Ability to provide contingency plan. Organize the team and make the necessary follow up to ensure support processess are applied Organize the internal knowledge transfer Organize the communication within the team

Educational background for Alma Delia Cervantes Alvarez

  • 4 years and 4 months, Sep 1998 - Dec 2002

    Engineering in Computer System

    Instituto Tecnologico de Zacatepec

Languages

  • Spanish

    First language

  • English

    Fluent

  • German

    Basic

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