Amar Jyoti

Customer Quality Management (Ford: Exhaust Gas Sensors) single point of contact (SPOC), Customer Ford. Strategic Customer Communication Series Production Support & Complaint Management Defect & Escalation Management Quality Reporting & Documentation Problem-Solving Coordination: Proactive Quality Planning & Release Processes (APQP), PPAP Deviation & Special Release Management Customer-Specific Process Implementation Audit & Supplier Portal Management Ford Supplier Portal (FSP) Governance Audit Management

- customer interface for major automotive OEM General Motors - technical sales, business development, analyzing RFQs, technical negotiations, and on-site Tech Reviews - acquisition process, project cost calculations (OVC) to defining the final offering strategy, pricing Strategy - customer project budget planning, controlling - Moderation and coordination all key project, technical meetings - Analysis, evaluation customer-specific requirements (SOR), - Product lifecycle activities - Quality Gate

- Team lead Common Rail Injector Analysis center - Customer Quality Management Engineer (Indian OEMs) Suzuki, Mahindra - Failure Analysis & Complaint Management (0km and Field Complaint Analysis) - Customer & Project Quality Management (Lessons Learned, 8D Support, PPAP, Launch support, Customer plant visits, FMEA) - Test Planning & Process Optimization (Reliability Testing) - Strategic & Improvement Initiatives: (Budget Planning, Manpower management)