Amer Blanco

Order Management Process & System Development/Optimisation Customer Journey & Order Experience LeasingCos & Customer Care Sales Support

Working with customer experience, ICT, Legal and Marketing on Data analysis and management. assisted in Lead Management and Dealer Management. Analysing Customer data for campaigns and daily business. Improved Data quality and developed Data handling process. Alligned with Outbound partners for data managment.

Asisstant for Key Account Manager, assisted Customer Service unit in supervising and documenting quality controle of lead management process. Developed process and KPIs for monitoring quality of lead management.

Fleet Team: Management of Project between Dealer Network and Ford to enhance After-Sales experience for customers, Dealers and Ford company, including managing IT, Accounting and Legal teams across difference countries.

I gathered a rounded knowledge and set of skills by working in different departments and abroad, such as procurement, sales, innovation and engineering. Prepared customer presentations and documents for customer visits. Conducted Market and Competitor Analyses. Maintainted customers relationships and acquiring new customers. Conducted Project Salesman 4.0 to digitalize sales processes .Travelled to Mexico for 3 months to develop our Sales Customer Base abroad and support sales team in there

Reviewed production schedule and work flow changes. Planned material and space requirements. Assured product quality by taking tests for finished products. Overlooked the transportation to Installation site

Planned daily activities at installation site. Followed up on project plans and supporting documents. Coordinated activities between different departments. Prepared Status Reports and Technical Reports

Subject : Strategy and Innovation Thesis Title: ‘’Frugal Innovation in Germany’’

Cost and Project Management, Management Theories, Micro and Macro Economics

Final Project Title: ‘’Glass Fiber Reinforced Polymers’’