Amr Mostafa

• Provide more efficient and effective service delivery methods and procedures to ensure the rapid and smooth operation of IT issues to align IT systems with the group’s business needs. • Engages on major outages, and drives, and manages these outages to a quicker resolution, after the resolution, proposes the follow-up action from the outage for long-term resolution. • Collaborates with IS suppliers with regard to the operational implementation of outsourced activities consistent with existing agreements.

• Leads a network specialist team that ensures the management of global IS network platform activities related to connectivity services in the IT Domain. • Ensures adherence to agreed service level agreements (SLAs) and, guarantees agreed time, budget, and quality specifications are met. • Supervises individuals and teams, and provides direction, support, and guidance as necessary. • Manage the network infrastructure services for more than 14 countries in the middle east region.

• Responsible for coordinating all technical activities on assigned projects. Planning, scheduling, Prioritizing, conducting, and coordinating assigned engineering work • Negotiate with a lot of vendors to get Best time best price for our equipment (software/Hardware). • Manage network infrastructure installation and perform site survey, design and auditing to verify that each network site was built to the right specifications.

• Manage network infrastructure for ABB Egypt sub-region countries like Ghana, Nigeria, Senegal, Morocco, Algeria, and Tunisia and perform site survey, design, and auditing to verify that each network site was built to the right specifications. • Configure and install different types of network devices like switches, routers, and access points on different campuses according to the business requirements. • Design and implement a Cacti monitoring server "Linux-based environment".

• Provide technical assistance and support for incoming incidents and queries related to computer systems, software and hardware. • Follow service management processes in the day to day operations such as incident management, problem management, change management and etc. • Ensure that Incidents and Service requests are resolved as defined in SLA’s. • Solving vulnerabilities issues for network monitoring server (Linux based -CentOS).

• Resolve customer complaints issues related to Etisalat services like (ADSL, wireless routers, and network Issues related to mobile services 2g or 3g) to ensure customer satisfaction. • Act as team leader delegate by handling different assigned tasks such as escalated calls, reporting outages, and ensuring a smooth workflow. • Provide the training team with the new data and info to make sure that all newcomers are aware of the latest updates.

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