Amr Mostafa

• Lead service delivery for a USD 10M regional technology services portfolio across Saudi Arabia, UAE, and Egypt, covering managed services, outsourcing, and software delivery. • Launched and scaled new managed services and GRC offerings, contributing to 60% revenue growth and expanding the company’s service portfolio in key regional markets. • Established the PMO and delivery governance model, introducing standardized controls, KPI reporting, and operating rhythms aligned to ITIL and ISO practices.

• Led regional service delivery for network and infrastructure services across 14+ MEA countries, with accountability for SLA performance and regional budget oversight. • Drove service management maturity across incident, major incident, problem, and change using ABB’s global ServiceNow platform. • Improved service performance by reducing ticket volume by 40%, cutting security vulnerabilities by 45%, and increasing network efficiency by 30% through service monitoring and infrastructure redesign.

• Managed end-to-end delivery of regional network, voice, data center, and site projects across multiple African countries, from planning and design through deployment and handover. • Reduced infrastructure spend by USD 100K during ABB Egypt’s HQ relocation through vendor negotiation and hardware rationalization. • Maintained 98% network availability during phased migration activity by applying structured planning, risk management, and controlled implementation.

• Served as technical and service lead for regional network infrastructure across seven countries, supporting deployment, operational stability, and compliance with ABB global standards. • Delivered regional LAN, WAN, and WLAN projects and supported service continuity across multiple business locations. • Rolled out 1,500+ IP phones through a regional CUCM deployment, improving collaboration capability across the business.

• Led shift escalation and outage response in a high-volume service environment, supporting operational continuity and incident resolution. • Applied ITIL-based incident and problem management practices to improve response quality and service consistency. • Reduced repetitive ticket volumes by 40% through structured knowledge-base development and better issue resolution practices.

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