Ana Isabel Lucas Vañó

As a member of the ERP Project Team, I participated in the business and process analysis related to the implementation of an Enterprise Resource Planning (ERP) system for NATO HQ.

As a personnel assistant, I was tasked to respond to questions/queries regarding the job positions published in the College. This included sending job applications to the general public but also to staff members interested in such vacancies. In addition, I provided administrative support to the team and kept up-to-date staff member records.

I dealt with the refund of enrolment fees due to student withdrawals and/or course cancellations. In order to do so, I assured that students were entitled of refunds according to College rules. I maintained an efficient communication at all levels within the College when carrying out the refund process. I dealt with Individual Learning Account (ILA) enrolment forms when issuing, recording and sending them out to the Welsh Assembly to claim funding on behalf of students.

I worked in the International Office providing support to International students by organising accommodation, airport transfers, welfare and travel arrangements. I actively participated in the organisation of the Summer School. I also dealt with student application forms and worked closely with the VISA office when issuing acceptance letters for international students. I put in place an accommodation database that helped us to manage more efficiently the provision of accommodation to our students.

I worked within the Spanish division for the customer service dealing with customers not only over the phone but also by email. My tasks included to record their orders onto the system, to deal with our suppliers and to make payments accordingly. I was also tasked to search for new products and I established contacts with Spanish businesses for potential business relations.

Management of the incoming and outgoing students within the Erasmus Programme. I helped students to look for accommodation, to choose subjects, to discuss with teachers on their behalf among other issues. Due to the raise in the number of international students for the following academic year, I participated in the implementation of a virtual site that enabled students to apply on-line.