Ananda Constantinescu

Led daily Service Desk operations, including scheduling, workload distribution, and team coordination. Delivered advanced technical support across AD, Azure Admin, O365, Citrix, Dameware, and endpoint systems. Managed and improved knowledge bases in ServiceNow, HALO ITSM, and Freshservice. Produced performance reports and KPI insights to support leadership decisions. Supported HR and office operations, including payroll, timesheets, and employee records. Coached team members, monitored KPIs, and ensured h

Delivered advanced technical support across AD, Azure, O365, Citrix, Dameware, and endpoint systems. Supported Shift Leads with escalations, workload distribution, and daily operations. Acted as an escalation point and contributed to Major Incident Management. Participated in client onboarding and client visits. Maintained and improved knowledge bases in ServiceNow, HALO ITSM, and Freshservice. Created training materials and supported onboarding for new starters. Produced performance reports and KPI i

Provided first‑line support for Windows, M365 apps, Citrix, and virtual desktops. Delivered remote assistance via Dameware, RDP, and similar tools. Performed AD tasks including password resets, unlocks, and group updates. Supported training activities and contributed to documentation. Attended client visits to support onboarding and communication. Maintained high call quality, ticket accuracy, and SLA compliance. Assisted Shift Leads with escalations and validated troubleshooting steps. Contributed t

• Supported the recruitment process by coordinating candidate documentation and assisting with hiring workflows. • Managed the full administrative hire process for the German branch, ensuring compliance with local regulations. • Registered labor contracts, employment forms, and required documents with the appropriate German authorities. • Completed and maintained all employment documentation, ensuring accurate records and proper archiving. • Assisted employees with day to day needs, including healthcare for

• Supported the recruitment process by coordinating candidate documentation and assisting with hiring workflows. • Managed the full administrative hire process for the German branch, ensuring compliance with local regulations. • Registered labor contracts, employment forms, and required documents with the appropriate German authorities. • Completed and maintained all employment documentation, ensuring accurate records and proper archiving. • Assisted employees with day to day needs, including healthcare for

• Welcomed and guided patients throughout the clinic, ensuring a smooth and professional experience. • Processed over 70 daily cash and card transactions with accuracy and attention to detail. • Assisted doctors and nurses with administrative and patient flow needs. • Registered patients and maintained accurate records in the clinic system. • Ensured front desk supplies were stocked and available for daily operations. • Provided information, scheduled appointments, and supported patients with future booking

• Processed high volume, high value Forex payments with accuracy and adherence to banking standards. • Communicated and collaborated daily with Austrian front office bankers to ensure smooth transaction handling. • Resolved a wide range of payment related issues by investigating discrepancies and coordinating corrective actions. • Worked closely with internal banking teams to maintain efficient workflows and ensure timely processing.