Muhammad Hassan Munir

Held overall responsibility for end-to-end restaurant operations, ensuring high standards of service quality, guest satisfaction, and consistent delivery of food and beverage offerings Led, mentored, and managed restaurant staff including service teams, supervisors, and support personnel to maintain strong teamwork, discipline, and performance Recruited, onboarded, trained, scheduled, and conducted performance evaluations to optimize staffing levels, service delivery, and productivity Oversaw daily service

Managed customer interactions through inbound and outbound calls, addressing service inquiries, billing issues, and account-related requests Promoted telecom products, packages, and value-added services to customers, contributing to sales targets and revenue growth Handled cash, card, and electronic transactions accurately, including billing, payments, refunds, and daily cash reconciliation Resolved customer complaints efficiently while maintaining high service quality and customer satisfaction Maintained a

MSc Strategic Human Resource Management, with a focus on strategic people management, people analytics, employment relations, organisational development, employee development, talent management, and workforce strategy. Current areas of academic development include strategic HR management, people a