Anastasia Galusca

 Maintaining outstanding store condition and visual merchandising standards.  Maintaining a fully stocked store.  Ascertaining customers’ needs and wants.Placing personalized orders.  Contacting regular clients to inform about promotions or new items.  Recommending and displaying items that match customer needs.  Maximizing Sales.  Managing point-of-sale processes.  Receiving shipments with new Collections.

 Supervising daily operations of Valet, Front Drive, Bellmen, Doormen, Lobby Concierge, Travel and Tours in a 532-rooms property.  Coordinating multiple events of 900+ guests, as well as group arrivals of 400+ guests.  Supervising the Guest Services Representatives (50 employees) by leading, training, mentoring, evaluating, and delivering recognition of accomplishments and corrective feedback as proper. Reporting to Guest Services Manager.

 Pre-opening: Creating SOPs for the Guest Relations Department. Creating amenities menu to recognize our guests with a personalized touch, Participating in cross- training in Banquets, Housekeeping, Concierge.  Responsible for the Pre-Arrival contact, VIP recognition, itinerary planning, Concierge services for VIPs. Handled, delegated and followed-up with all guest