Andrijana Kostadinovska
Angestellt, 2nd level Technical Support Engineer, Charles GmbH
Abschluss: Bachelor of Engineering, Ss. Cyril and Methodius University in Skopje, Faculty of Electrical Engineering and IT
Berlin, Deutschland
Über mich
Bachelor of computer technologies and engineering, highly experienced in Support Engineer roles in IT, while also interested in the electrical engineering and research industries. I combine my technology knowledge, a genuine care for other people - teammates and clients - and meticulous attention to detail in order to solve problems and make a difference in people's lives. I am first and foremost an engineer who can easily learn new technologies - but also in my previous job I often stepped in for Project Managers and successfully coordinate the clients and their teams in order to complete a project, so I am comfortable with leading and organizing people too.
Werdegang
Berufserfahrung von Andrijana Kostadinovska
1 Jahr und 5 Monate, Sep. 2021 - Jan. 2023
Customer Support Engineer
Cylindo - part of Chaos Group
Providing prompt, accurate support about 3D visualization to over 140 international clients Applying knowledge of debugging, HTML, CSS, JavaScript, 3D models Significantly improved the support team's KPIs: Reduced the first response time average by 65%, reduced the first resolution time average by 58%, reduced the full resolution time average by 40%. Resolving internal support requests for the Customer Success, PM, Quoting and Production teams
Provided 24/7 monitoring, reporting, technical support for 7 international clients in compliance with their SLAs Technologies and platforms used: AX2009, AX2012, D365, SSMS, RedGate, Azure DevOps, Jira, T-SQL Maintained documentation, analyzed data, created multiple (up to 9 per day) daily and weekly reports for each client according to their demands Performed release and deployment procedures on the UAT and PROD environments for each client
Continuously learned about SaaS and B2B before being promoted as a full time member of the AX support team. Completed a course for Microsoft Dynamics AX 2012 Developed a full individual project using X++ and worked on specific tasks as part of the course
2 Monate, Juli 2019 - Aug. 2019
Electrical Engineering Intern
TITAN Cement - Skopje Plant
Worked in the Electrical maintenance sector Learned SCADA, VBScript, EPLAN software. Hands-on experience with PLC
Ausbildung von Andrijana Kostadinovska
5 Jahre und 2 Monate, Sep. 2014 - Okt. 2019
Computer Technologies and Electrical Engineering
Ss. Cyril and Methodius University in Skopje, Faculty of Electrical Engineering and IT
Grade: GPA 8.05 out of 10.00Grade: GPA 8.05 out of 10.00 Graduation thesis: "Quantum computers"
Sprachen
Englisch
Fließend
Macedonian
Muttersprache
Deutsch
Grundlagen
Französisch
Grundlagen
Serbian
Gut