Andrijana Kostadinovska

Providing prompt, accurate support about 3D visualization to over 140 international clients Applying knowledge of debugging, HTML, CSS, JavaScript, 3D models Significantly improved the support team's KPIs: Reduced the first response time average by 65%, reduced the first resolution time average by 58%, reduced the full resolution time average by 40%. Resolving internal support requests for the Customer Success, PM, Quoting and Production teams

Provided 24/7 monitoring, reporting, technical support for 7 international clients in compliance with their SLAs Technologies and platforms used: AX2009, AX2012, D365, SSMS, RedGate, Azure DevOps, Jira, T-SQL Maintained documentation, analyzed data, created multiple (up to 9 per day) daily and weekly reports for each client according to their demands Performed release and deployment procedures on the UAT and PROD environments for each client

Continuously learned about SaaS and B2B before being promoted as a full time member of the AX support team. Completed a course for Microsoft Dynamics AX 2012 Developed a full individual project using X++ and worked on specific tasks as part of the course

Worked in the Electrical maintenance sector Learned SCADA, VBScript, EPLAN software. Hands-on experience with PLC

Grade: GPA 8.05 out of 10.00Grade: GPA 8.05 out of 10.00 Graduation thesis: "Quantum computers"