Angelique Vinkestijn

Providing English language coaching and communication support in both private and small group settings, alongside developing tailored learning materials. Selected engagements: English as a Second Language Teacher – Preply (Mar 2025 – now) English Conversational Tutor – The BOX Ulsan (Jul 2025 – now, on-site) English Learning Material Developer & Conversation Coach – MalLang Lingo (Oct 2025 – Dec 2025) Focus areas include business communication, conversational fluency, and personalised learning approaches.

Main Responsibilities: - Management of own set of customers, helping companies manage SLTN services >> 20x IT Support & 15x Modern Workplace customers - Resource planning & technical mentoring within customer group engineers - Tactical Service Meetings preparation, leading and taking of minutes - Creation, maintenance and delivery of tactical documentation - Monitoring and improvement of customer satisfaction Skills: Customer Success, Service Delivery, Product Management, Tech Mentoring

Main Responsibilities: - Maintain and optimise a complex trading infrastructure - Collaboration with traders, operational support, and IT developers to ensure smooth operation of trading systems and data flows - IT project management for >> Microsoft365 Intune/Autopilot implementation >> Opening of new Office from 21 Workplaces to 130 Workplaces - HelpDesk management and technical support (85 on-site users) Skills: Microsoft365, Windows Server, Azure, Network, Technical Support

Skills: WordPress, Google Cloud, cPanel, DNS, Design & Content

Main Responsibilities: - Development and maintenance of the corporate IT infrastructure - HelpDesk management and technical support (70 on-site & 200 off-site users) - Corporate IT representation and sparring partner in various committees - Implementation of new digital trends - Lead and mentor to a small, high-performing team of system technicians Skills: Azure, Microsoft365, Windows & Linux Server, Network, Technical Support

Main Responsibilities: - HelpDesk management and technical support (70 on-site & 200 off-site users) - IT project management for >> Microsoft365/Azure Migration (Exchange, AD and DNS) >> Office expansion from 50 Workplaces to 70 Workplaces - Maintenance and stock management of end user devices (incl. accounts) Skills: Azure, Microsoft365, Windows & Linux Server, Network, Technical Support

Main Responsibilities: - HelpDesk management and technical support of german speaking region - IT project management for >> Microsoft365 Migration (OneDrive for Business and Sharepoint) >> Office expansion from 170 Workplaces to 220 Workplaces - Maintenance and stock management of end user devices (incl. accounts) - Maintenance of network and telecommunication Services (VOIP, IVR, CTI, etc.) Skills: Microsoft365, Windows & Linux Server, Network, Technical Support

Main Responsibilities: - On-site and remote technical support - Maintenance of end user devices including meeting equipment Projects and Rotations: - Network Operations Technical Program Manager (4 months) - Accessibility Service Team (18 months) - Update of HelpDesk standards and processes (in collaboration with various teams) Skills: Google Cloud, Windows & Linux Server, Network, Technical Support, A11Y

Informatikerin mit eidg. Fähigkeitszeugnis

Informatikerin mit eidg. Fähigkeitszeugnis

Betriebssysteme, Business und Recht, Computernetze, Datenbanksysteme, Digitale Medien, Informations- und Codierungstheorie, Internet Sicherheit Java, Programmierkonzepte, C++, Projekts- und Qualitätsmanagement, Software-Engineering, User Interfaces, Verteilte SW-Systeme