Anish Mathew
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Anish Mathew
- Current 20 years and 3 months, since Mar 2006
Sr. Business Analyst & Project Manager
Union National Bank
The role has a bank wide impact in terms of Project Management, Process Improvement & Customer Satisfaction initiatives undertaken by UNB. Communication is essential with the Senior & Middle Level Management of various Business Units to understand the business requirements for planning, development & implementations of various projects & system enhancements. Manage the process of gathering and defining user requirements for new systems or system enhancements by preparing the Requirement Definition Document.
- 3 years and 2 months, Jan 2003 - Feb 2006
Manager – Operations Training (Communication eXcellance Team)
American Express Pvt. Ltd. Gurgaon, India
Some of my Job Responsibilities included: Managed the ‘New Hire Training’ & ‘On Job Training’ needs for the Corporate & Credit Card portfolios. Led team of trainers & responsible for their deliverables and overall development. Led & Maintain employee satisfaction & morale by using rewards/recognition tools available. Conducted ‘Train the Trainer’ Sessions on Soft Skills, Handling Effectiveness & Effective Communication techniques for the Lead CSEs, Subject Matter Experts, Trainers & TLs.
- 7 months, Jul 2002 - Jan 2003
Senior Customer Service Executive
EXL India Pvt. Ltd. Noida, India
Job Responsibilities included, Customer Servicing for Conseco Finance. Technical support for Dell Computers. Monitoring calls & sharing feedback with fellow CSEs as a part of the ‘Mentor-Mentee’ program.
- 5 years and 1 month, Jun 1997 - Jun 2002
Manager – Special Projects & Business Development
Events Virtuoso. New Delhi, India
Job Responsibilities included: Making corporate presentations for prospective event/project sponsors (nationally & internationally). Conceptualizing & formulating special events & promotional activities. 3D stage designing & walk-through animations. Responsible for client servicing and issue resolution in order to ensure smooth progress of the event. Conducting kickoff meetings before the event day for high-level projects & manage event day coordination.
Ausbildung von Anish Mathew
- 2 years and 1 month, Jan 2002 - Jan 2004
Operations & Project Management
SYMBIOSIS Center for Distance Learning, Pune, India
Operations Management Supply Chain Management Financial Accounting Quantitative Analysis Economics (Macro & Micro)
- 1 year and 1 month, Jul 2000 - Jul 2001
Public Relations & Marketing
YMCA, New Delhi, India
Public Relations Marketing Advertising Event Management Corporate Communication
- 1 year and 1 month, Jul 2000 - Jul 2001
Mass Communication
Hissar University, Hissar, India
Mass Communication Journalism Media Studies Advertising & Marketing Radio & TV Communication
- 2 years and 1 month, Jun 1998 - Jun 2000
Arts & Humanities
Delhi University, New Delhi, India
History Political Science English Economics
- 3 months, Sep 1997 - Nov 1997
Graphics & 3D Animation
Priyadarshini Institute, Noida, India
Graphic Designing 3D Animation 3D Modeliing
Project Management
Project Management Institute (PMI)
Integration Management Scope Management Time Management Cost Management Quality Management Human Resource Management Communication Management Risk Management Procurement Management
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
Hindi
Malayalam
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