Anjali Gupta

Bis 2020, VoIP support engineer, wavecrest
Sheinfeld, Germany

Skills

MS Office
Support
Computer
Help desk
Computer Science
Ticketsystem
Information technology
Team work
Communication skills
Problem Solving
attention to detail
problem solving skills
Customer orientation
ability to work under pressure
Strong personality
Negotiation skills
Empathy
Confidentiality
willingness to learn
Administration
Technology
Ticketing
SIP
Remote Support
Microsoft Excel
Wireshark
Microsoft
Outlook
SAP
Engineering
Management
PC Support
English Language
International Business Development
New Business
Leadership
independent
Professional experience
Efficiency
Responsible
Technical Knowledge
Commitment
International experience
Analytical skills
punctual
Attention
Seriousness
Organizational skills
Flexibility
Fast learner
willingness to travel
Leadership skills
Conceptual thinking
ambitious
Intercultural competence

Timeline

Professional experience for Anjali Gupta

  • Current 5 years and 2 months, since Mar 2021

    Warehouse Associate

    Amazon Fulfilment

  • 6 months, Jan 2023 - Jun 2023

    Administrative Assistant

    Above and Beyond

  • 2 years and 6 months, Jul 2018 - Dec 2020

    VoIP support engineer

    wavecrest

    Provide technical support to VoIP customer and network. Experience in SIP calls, command line , wireshark trave, ticketing tool, outlook, zoom, helpdesk, SBC, Genband, VOS3000, Biling, invoicing, business management, rate management, market reasearch, QOS, ACD,ASR,CALLBACK.

  • 1 year and 5 months, Feb 2017 - Jun 2018

    Business Development Executive

    Aegis

    Getting new business and clients in the company to increase business.

  • 3 years and 4 months, Mar 2015 - Jun 2018

    NOC Engineer

    Aegis

    Provide technical support to VoIP customer and network. Experience in SIP calls, command line , wireshark trave, ticketing tool, outlook, zoom, helpdesk, SBC, Genband, VOS3000, Biling, invoicing, business management, rate management, market reasearch.

Educational background for Anjali Gupta

  • 2 years and 9 months, Jan 2021 - Sep 2023

    Post Graduation Diploma

    Kwantlen Polytechnic University

    Business and technical management

  • Current 15 years and 10 months, since Jul 2010

    B.Tech

    Maharshi Dayanand University

    Election and communication Engineering

Languages

  • English

    C1 (Fluent)

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