Anna-Maria Golm

• Managing 60+ German mid-market manufacturing customers across the entire Microsoft stack • Developing and maintaining customer relationships to become a trusted technology advisor • Generating €45M+ revenue consistently exceeding targets • Cross-selling and upselling by understanding customer objectives and initiating new projects • Engaging in bi-annual portfolio planning to set priorities and develop an account strategy • Composing and negotiating contracts • Onboarding and mentoring new team members

• Maintaining and updating content on the Marriott website across all languages • Coordinating with PMs, QA and stakeholders to meet SLAs and release targets • Supporting regular website and system releases resolving any content blockers and issues SME & Project Manager for Content Ticketing: • Developing and implementing process improvements to reduce turnaround time • Developing and updating training resources and delivering training to a global team

• Developing and maintaining relationships with 400+ key accounts managing combined $8M+ revenue • Renewing accounts based on annual account revenue • Senior advisor and mentor for on-boarding team members • Coordinating with a global team to identify and resolve problems in a fast-paced environment • Maintaining awareness of and educating clients about new information and changes • Promoting brand awareness internally and externally

• Supporting the global account management team • Handling critical and time-sensitive requests from key accounts via inbound emails and calls (300-400 per month) • Working with a large global team in NAD, EMEA and AP to provide flexible and custom-tailored solutions

Grade: First Class Honours Thesis: Strategic Viewership Management in Esports - in the context of Counter-Strike: Global Offensive Projects: • Growth Strategy Proposal for Treemetrics Ltd. • Branding & Marketing Strategy for the Old Butter Roads • International M&A Strategy for CREST Solutions

Grade: First Class Honours Best Academic Achievement for the Faculty of Business • Application of statistical models to real-world data • Analysing business requirements • Coordinating group assignments and managing individual workload under tight time restrictions