Anne de Mello

Hiring, training and leading the service team; Managing quality and standardization; Planning and coordinating courses and lesson plans; Tracking, analyzing and reporting Center Service performance and providing solutions for improvement areas; Driving engagement of staff, students and alumni in complementary informal learning communities using digital tools and social media; Management and order of didactic material stock; Implementing new products and systems.

Teacher training; Organizing study plans, ensuring students satisfaction and progress; Course planning; Development of e-learning course material from elementary to advanced levels, including exam preparation material; English classes for all levels; Dealing with any student queries on academic matters and ensuring that student feedback is monitored and acted upon

Creating ESL content for e-learning courses from elementary to advanced levels, providing grammar, vocabulary, reading, writing and speaking activities which stimulate real communication; Creating and organizing lesson plans; Creating content for exam preparation courses as PET, FCE, CAE and TOEFL ; Developing interactive activities for each lesson and module including video and audio files; Proofreading and editing content

One to one English classes from Elementary to Advanced levels, including exam preparation (PET, FCE, CAE and TOEFL); Conversation classes in groups divided by level; Correction of writing exercises from all levels including exam preparation writings; Organisation of study plans; Dealing with students queries on grammar, vocabulary or any course content matter.

Dealing with bookings by phone, e-mail, internet servers or face-to-face; Completing procedures in check-in and check-out; Preparing bills and taking payments