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Anoop Jain

Angestellt, Data Center Engineer - IT Technology Consultant, SAP SE, Walldorf, Germany
Sankt Leon-Rot, Deutschland

Fähigkeiten und Kenntnisse

KPI
SLA
Process
ITIL Foundation V3
Operations Management
Staffing Management
Schichtkoordination
Process Governance
Root Cause Analysis
Knowledge management
Financial management
Risk Management
Cross Cultural Leadership
Recruitment Management
Resource Management
Entrepreneurship
Englische Sprache
Support
SAP
Data Centre Operations
Management
Plattform
Reporting
Technologie

Werdegang

Berufserfahrung von Anoop Jain

  • Bis heute 2 Jahre und 3 Monate, seit März 2023

    Data Center Engineer - IT Technology Consultant

    SAP SE, Walldorf, Germany

    Service NOW - DCM Europe Queue (Rot) SME - Subject Matter Expert - Service NOW - "DCM Europe Queue" Prozess - Smart Hands , Remote Hands, Third Parties Continous Improvement Service NOW

  • 1 Jahr und 10 Monate, Mai 2021 - Feb. 2023

    DCSE Data Center Support Engineer Onsite SAP

    ADC-TEC GmbH & Co.KG

    SNOW - DCM Europe Queue (Rot) SME - Subject Matter Expert - SNOW - "DCM Europe Queue" (Nov 21) Prozess - Smart Hands , Remote Hands, Third Parties Continous Improvement SNOW

  • 1 Jahr und 11 Monate, Juni 2018 - Apr. 2020

    Datacenter International Operations Coordinator/Manager - Onsite SAP SE

    Computacenter AG & Co. oHG

    Key Achievments: 1. GOLD Award - Computacenter 2. SLA & KPI metrics reporting incl. RCA 3. Staff recruitment, Managing and Delegating Team issues 4. Shift Schedule for DCM Hotline with workers council 5. Escalation Meetings with Vendors, internal/external departments 6. Creating & Changing new processes (vendor, SAP and Computacenter) 7. Monthly calculation

  • 3 Monate, Apr. 2018 - Juni 2018

    Datacenter Operations Coordinator (OC1) - Onsite SAP SE

    Computacenter AG & Co. oHG

    1. Responsible for all DCM Hotline processes, Wiki and knowledge base articles for the entirety of 350 DCM services (DE and US) 2. Ownership of quality initiatives and training requirements for 55 supervisors, coordinators and remote hands agents 3. SPOC for Computacenter-, Vendors- and SAP process changes and active role in SAP governance and vendor meetings

  • 2 Jahre und 1 Monat, Sep. 2015 - Sep. 2017

    Student Trainee - PI S/4 HANA Cloud SPBF Managed Services

    SAP

    1. Testing, evaluation and presentation of functions in SAP environments (mainly SAP cloud) 2. Security patching of servers and documentation of processes for quality assurance. 3. Part of virtual team (based in India) on project ‘PLATo Instance Dismantling Process’ working on entire SAP product portfolio, collaboration on technical software specification and testing of business processes. 4. New installations, SPS updates and add-on installations of SAP systems.

  • 6 Monate, März 2015 - Aug. 2015

    Student Trainee - Internship - PI S/4 HANA Cloud SPBF Managed Services

    SAP

    1. Practical semester with ownership of specific project ‘Documentation and presentation of new functionalities of SAP technology platforms and SAP cloud platforms & environments. 2. Responsible for documenting for SAP HANA, SAP ERP, SAP NetWeaver which led to cost savings and faster system setup

  • 2 Jahre und 5 Monate, Okt. 2012 - Feb. 2015

    Student Trainee - Solution and Knowledge Packaging (SaKP)

    SAP

    1. Maintenance and continuous optimization of content marketing platform for rapid deployment solution (RDS) products. 2. Direct dialogue with partners, customers and internal/eternal staff 3. Testing various tools and presenting the results into global teams

Ausbildung von Anoop Jain

  • 1 Jahr, Juni 2020 - Mai 2021

    Ausbildung - Fachinformatiker Systemintegration

    Keine

    Ausbildung - Fachinformatiker Systemintegration

  • 4 Jahre und 6 Monate, Sep. 2012 - Feb. 2017

    Technische Informatik

    Hochschule Mannheim

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Hindi

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