Anoop Jain
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Anoop Jain
- Current 3 years and 3 months, since Mar 2023
Data Center Engineer - IT Technology Consultant
SAP SE, Walldorf, Germany
Service NOW - DCM Europe Queue (Rot) SME - Subject Matter Expert - Service NOW - "DCM Europe Queue" Prozess - Smart Hands , Remote Hands, Third Parties Continous Improvement Service NOW
- 1 year and 10 months, May 2021 - Feb 2023
DCSE Data Center Support Engineer Onsite SAP
ADC-TEC GmbH & Co.KG
SNOW - DCM Europe Queue (Rot) SME - Subject Matter Expert - SNOW - "DCM Europe Queue" (Nov 21) Prozess - Smart Hands , Remote Hands, Third Parties Continous Improvement SNOW
- 1 year and 11 months, Jun 2018 - Apr 2020Computacenter AG & Co. oHG
Datacenter International Operations Coordinator/Manager - Onsite SAP SE
Key Achievments: 1. GOLD Award - Computacenter 2. SLA & KPI metrics reporting incl. RCA 3. Staff recruitment, Managing and Delegating Team issues 4. Shift Schedule for DCM Hotline with workers council 5. Escalation Meetings with Vendors, internal/external departments 6. Creating & Changing new processes (vendor, SAP and Computacenter) 7. Monthly calculation
- 3 months, Apr 2018 - Jun 2018Computacenter AG & Co. oHG
Datacenter Operations Coordinator (OC1) - Onsite SAP SE
1. Responsible for all DCM Hotline processes, Wiki and knowledge base articles for the entirety of 350 DCM services (DE and US) 2. Ownership of quality initiatives and training requirements for 55 supervisors, coordinators and remote hands agents 3. SPOC for Computacenter-, Vendors- and SAP process changes and active role in SAP governance and vendor meetings
- 2 years and 1 month, Sep 2015 - Sep 2017
Student Trainee - PI S/4 HANA Cloud SPBF Managed Services
SAP
1. Testing, evaluation and presentation of functions in SAP environments (mainly SAP cloud) 2. Security patching of servers and documentation of processes for quality assurance. 3. Part of virtual team (based in India) on project ‘PLATo Instance Dismantling Process’ working on entire SAP product portfolio, collaboration on technical software specification and testing of business processes. 4. New installations, SPS updates and add-on installations of SAP systems.
- 6 months, Mar 2015 - Aug 2015
Student Trainee - Internship - PI S/4 HANA Cloud SPBF Managed Services
SAP
1. Practical semester with ownership of specific project ‘Documentation and presentation of new functionalities of SAP technology platforms and SAP cloud platforms & environments. 2. Responsible for documenting for SAP HANA, SAP ERP, SAP NetWeaver which led to cost savings and faster system setup
- 2 years and 5 months, Oct 2012 - Feb 2015
Student Trainee - Solution and Knowledge Packaging (SaKP)
SAP
1. Maintenance and continuous optimization of content marketing platform for rapid deployment solution (RDS) products. 2. Direct dialogue with partners, customers and internal/eternal staff 3. Testing various tools and presenting the results into global teams
Ausbildung von Anoop Jain
- 1 year, Jun 2020 - May 2021
Ausbildung - Fachinformatiker Systemintegration
Keine
Ausbildung - Fachinformatiker Systemintegration
- 4 years and 6 months, Sep 2012 - Feb 2017
Technische Informatik
Hochschule Mannheim
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Hindi
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