Spyridon Natsikos
Skills
Timeline
Professional experience for Spyridon Natsikos
- 5 years and 4 months, Jan 2020 - Apr 2025
Teamleiter Service Desk
Vodafone West GmbH
My team and me mission is to provide a customer-focused, single point of contact for IT services, taking ownership of issues and requests, making the best use of people and tools, and delivering useful, friendly support and advice to all customers, our employees at Vodafone DE. * Coordinate, lead and execute projects to improve efficiency in Customer Service Desk. * Work closely with IT service managers to prioritize, improve, and refine key ITIL processes.
- 4 years and 9 months, May 2015 - Jan 2020
Teamleiter Service Desk
Unitymedia GmbH
Einsatzplanung der Agenten, Sicherstellen der tel. Erreichbarkeit des Service Desks als technischer SPOC, Qualitätssicherung durch Monitoring und Steuerung der Bearbeitung von Incidents und Service Requests im 1st Level Überwachung der Eskalationsqueue im Ticketsystem, Erstellung von Management-Reports Sicherstellung des Know-how-Levels der Agenten, Dokumentationen und aktives Coaching, Eskalations- und Beschwerdemanagement, Hands-on-Mentalität.
- 2 years and 1 month, Jan 2017 - Jan 2019
Senior Specialist IT Digital Workplace (DACH)
Unitymedia GmbH Köln, Deutschland
Partnermanagement - IT Operations Management des Übergangs (Outsourcing - Transition, Abnahmeprozess). Laufendes Management/Steuerung des externen Partners: Qualitätsmanagement, Kennzahlen, Schulungen. Prozessaufnahme und Prozessmodellierung (BPMN), Reporting (SAP BO)
- 1 year and 9 months, Aug 2013 - Apr 2015
Stellvertretender Leiter Service Desk
Unitymedia Kabel BW GmbH
- 10 years and 4 months, Oct 2003 - Jan 2014
Expert Support Center / Enduser & System Support
Unitymedia Kabel BW GmbH
- 4 years and 4 months, May 2006 - Aug 2010
Freelancer
some.oner® creative marketing solutions
Freier Mitarbeiter Webprojekte, Webentwicklung. Beratung, Betreuung Netzwerk
- 8 months, Aug 2002 - Mar 2003
Webentwicklung
team:inmedias
Webentwicklung,Grafik-Design,Suchmaschinenoptimierung,Webprojekte CMS
- 5 years and 4 months, Jan 1996 - Apr 2001
Fachberater Tonträger
Saturn Techno-Markt Electro-Handelsges. mbH
Kundenberatung, Verkauf- und Disposition
Educational background for Spyridon Natsikos
- 2 years and 2 months, May 2001 - Jun 2003
Deutsche Angestellten-Akademie
- 4 years and 8 months, Oct 1996 - May 2001
Universität Köln
Mittlere/ neuere Geschichte, Politikwissenschaften, Byzantinistik und Neugriechische Philologie
Languages
English
Fluent
Greek
Fluent
German
First language
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