Artur Gabor

* Helping / advising the entities globally to improve quality of service, process efficiency, productivity via situation & data analysis, recommendations and alignment with Solution roadmap * Run Process Maturity Assessments based on Cobit5 framework * Define with customers actions to stabilize or improve Maturity level * Providing consulting services for process and/or solution challanges * Process consulting * High focus on successful reducing backlog of tickets with data analysis & breakdowns

Accountable for IT Asset and Configuration Management within ServiceNow global Deployment * Global Processes Design for IT Asset and Configuration Management & Functional Design in ServiceNow & Functional Specs of global interfaces (Peoplesoft, SCCM, Flexera, etc) * Requirement analysis, alignment with other ITSM processes , documentation, etc * Creation Use and Test Cases; using agile SCRUM methodology. Coordination customers, development, QA, training, communication, vendor * Consulting services

*HP Service Manager Inventory Module Ownership * Setup and run a Capacity Forecast Management process for IT Infrastructure for UK+CH * Consolidate Server Data DBs and improve Data Quality

* Accountable Implementation of a new global ITSM solution (processes & toolset) at AXA Technology Services and their customers based on HP Service Manager * Coordination of CH and UK local process owners for requirements, process description for the toolset (HPSM) as KPO for Configuration Management. * Define functional specifications for implementation during releases * Definition of interaction with other ITSM processes * PM for implementation CA CMDB in US and Japan and HP SM/SM in Japan and UK

* Definition of local processes * Module owner inside HPSM Inventory and Configuration (ICM) Module & Administration and maintenance of elements within HPSM ICM module * Subproject manager to get HPSM ready to replace the Release and Change Management tool Kintana (800 users) * Deputy Project Manager to implement an interface (“EPS”) for IPC ticket exchange between HPSM and IBM ARS (both ways) (800 users

* Accountable for client builds (HW, OS, applications), SW packaging, Anti-Virus, MS Exchange, Remote Control, Electronic SW Distribution, Security in these Areas, HW evaluation * During this period participation in many large local and global migration projects * During this period accountable of defintion Test Management process for all Winterthur Software Developers

For Credit Suisse and Winterthur Insurance: * Accountable for client builds & SW packaging * Accountable for Anti-Virus * Accountable for SW distribution via IBM Tivoli

For Credit Suisse and Winterthur Insurance: * Coordination of server and clients builds * Coordination of package engineering * Evaluation of new Systems Management solution (especially for Electronic Software Distribution)

Configure and install server hardware * Evaluation of new hardware * Installation, configuration and operation of server network OS (Novell) * User-, rights-, access-, storage- administration of server network * Monitor of server estate * Installation and configuration of Event Management, Anti-virus, Storage and Backup and UPS solutions * Network administration for server estate

* Part-time and parallel during 2nd university course * Configuration / assembly of PC, server, printer and network hardware * Installation of server, network and PC OS and applications * Configuration and maintenance of networks (Novell, TR and Ethernet)