Asim Mahar

• Provide on-site and remote IT support to 450+ users, including hardware/software • Manage IT asset inventory, including procurement, deployment, tracking, and recovery • Perform installation and maintenance of end-user devices (PCs, laptops, mobile phones) • Support user onboarding/offboarding and access provisioning via Intune & AD • Collaborate with clients to resolve incidents and escalate as needed within SLA timelines • Liaise with help desks and global support centers to ensure service continuity

• Provided L1/L2 support to VP and managerial staff (Windows, Outlook, VPN, Teams). • Handled onboarding/offboarding, user account setup (AD, M365), and laptop provisioning. • Managed IT assets: deployment, tracking, and lifecycle documentation. • Resolved day-to-day technical issues and maintained ticketing system records.

• Provided technical support for desktops, laptops, mobile devices, and conference rooms. • Performed hardware replacements, imaging, driver installs, and routine maintenance. • Managed user accounts, groups, and permissions in Active Directory. • Supported MDM, VPN, and patch deployment via SCCM and Intune. • Logged and tracked incidents in Jira/ServiceNow, ensuring SLA compliance. • Assisted the network team with on-site diagnostics and installations.

• Provided EUC support for in-store systems, including POS, tablets, and scanners. • Supported peripheral hardware like receipt printers, card readers, and Wi-Fi devices. • Installed software updates and maintained endpoint compliance across devices. • Documented technical incidents and escalated complex issues appropriately.

• Deployed workstations, restored backups, and supported users across Windows networks. • Ensured system readiness and compliance with domain policies. • Maintained printers (network, label, & barcode) and supported AV equipment. • Handled user account management, device configurations, and technical documentation.