Aswini Kartik

Efficient AML Analyst with specialist knowledge of the AML policies and procedures, Due Diligence reviews, Sanctions and Name Screening, etc.Provided training on AML procedures and systems, for new employees and performed monthly QA checks on the reviews to ensure quality standards are met. Reviewed customer records and publicly available information for suspicious activity, potential fraud, money laundering patterns and inconsistencies, to support Suspicious Activity Reports (SAR) filings.

Managed and mentored a team of resolution officers and delivered quality resolutions to the queries and complaints received from Retail Banking and Credit Card clients, through Online Banking and Email channel. Performed monthly QA checks and did periodic in-depth analysis on the responses sent, to ensure quality standards and adherence to Compliance and Information security guidelines are met. Constantly monitored the team’s productivity and performance indicators.

Worked as a Service Quality expert, handling the problem incidents and defects done by Phone Banking agents in their customer calls. Ensured thorough closure of the complaints within the stipulated time.
 Worked as team member in the bank’s Grievance Redressal Officer (GRO) team, to resolve critical client complaints and escalations.