Ayoub Saadaoui

Member of the "Release Engineer" team ** Tasks • Test Estimation • Test Plan writing • Test Execution • Test Automation (using an internal tool) • Bugs Reporting and monitoring • Technical Release Note Writing ** Clients • SCB HK (Standard Chartered Bank Hong Kong) : www.sc.com/hk • Kepler : www.keplercheuvreux.com • PLANTUREUX : www.plantureux.com • Safra Brazilian bank : www.safra.com.br ** Environment TestLink; Mantis; Excel; Word; Linux; winscp & putty; FileZilla

Tasks • Setting up testlink + Mantis • Test plans writing • Tests running • Generating reports • Bugs Management Projects • eSignIt: Application of digital signature for a Belgian customer • Lord Assistant : ERP for the management of social housing for a Belgian client • AER : ERP for reservation management for a client in Luxembourg (web application) • Hasbro : Statistic application for an American client (.net application) Environment TestLink; Mantis; JIRA; Scrum

Tasks Test cases writing and Execution Bugs management Generating reports Clients Sagem, HP, Konica Minolta, Xerox Environment AP Test ; Bugzilla ; OS : Windows, Linux and MAC ; Scrum

Technical support of DELL computers  Hotline • Technical assistance • Trouble shooting of desktop and laptop PCs • Launching interventions • Keep customer satisfaction. • Sale Dell products.  Technical expert • Managing a team of 12 to 15 hotline • Validation of diagnosis and intervention. • Training of new recruits • Ongoing training to hotline. • Weekly and monthly analysis of the results. • Proposition and implementation of action plans.

Technologie des système d'information et de communication