Basel AlmOhtadi

Performed daily night audit procedures to ensure accuracy of hotel revenue, guest accounts, and financial transactions Reconciled all front office transactions, including room revenue, food and beverage sales Balanced daily cash, credit card, debit card, and city ledger transactions with 100% accuracy Generated and distributed daily revenue, occupancy, ADR, and financial performance reports to hotel management Assisted Finance Department with month-end closing activities and financial reporting requirements

Built strategic partnerships with internal stakeholders and external suppliers to enhance hospitality and support services Led Patient Experience, Hospitality Services, Concierge, and Telephone Operations for a specialized maternity hospital Established comprehensive complaint management and service recovery processes, improving patient experience outcomes Strengthened collaboration between clinical and non-clinical departments to enhance patient journey and service quality

• Managed a team of 65 employees, achieving operational efficiency and reducing guest complaints • Oversaw VIP guest relations and amenities, contributing to a 95% guest satisfaction score. • Conducted training programs that improved team performance and service delivery standards.

• Directed front office operations and ensured compliance with luxury service standards. • Implemented staff training programs, improving service quality and guest satisfaction. • Handled VIP guest relations and coordinated high-profile events.

• Developed new corporate accounts and negotiated contracts, increasing revenue streams. • Coordinated travel arrangements for major events and conferences, maintaining high client retention rates.

• Supervised daily front office operations and ensured adherence to brand standards. • Resolved guest complaints promptly, improving satisfaction scores. • Trained and mentored staff, fostering a culture of excellence.

• Implemented process improvements to enhance operational efficiency. • Provided training and onboarding for new employees.

• Managed check-in/check-out processes and handled guest inquiries. Ensured compliance with credit policies and resolved billing issues

• Delivered front desk services including reservations ,cashiering and night auditing

12 years in elementary and high school. 2 years in College Tourism and Hotel Management ( six semesters)