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Bert-Jan Walker

Angestellt, Manager Customer Service & Operations, Nedap Security Management
Deventer, Niederlande

Fähigkeiten und Kenntnisse

IT Management
IT Project Management
IT Service Management
Project Management
Service Management
Scrum
Teambuilding
ITIL
Agile
IT
IT Solutions
Change Management
Innovation
App Development
Website Development
Mobile App Development
Consultancy
3D Modelling
Operations Management
Software Development
E-Commerce

Werdegang

Berufserfahrung von Bert-Jan Walker

  • Bis heute 8 Jahre und 5 Monate, seit Jan. 2017

    Manager Customer Service & Operations

    Nedap Security Management

  • Bis heute 11 Jahre und 2 Monate, seit Apr. 2014

    3D Printing enthusiast

    intoFocus 3DHub

    The mission of intoFocus 3Dhub is to bring 3D printing within everybody’s reach by offering competitive priced 3D-printing services at the highest quality yet available in the prosumer 3D printing market. The success of this is demonstrated by a high customer satisfaction and many customers placing a follow-up order and (the) several badges that intoFocus 3DHub has obtained like the Fairphone certification & the Ultimaker badge.

  • Bis heute 20 Jahre und 5 Monate, seit Jan. 2005

    Freelance Photographer

    intoFocus

    intoFocus is specialised in product photography and graphical design.

  • 2 Jahre und 8 Monate, Mai 2014 - Dez. 2016

    Operations Manager

    Marviq

    As Manager Operations I am responsible for a team of 15 highly skilled senior developers and central point of contact for customers from Marviq. In this role I am part of the Management Team of Marviq and participate in the creation of the yearly budget and act accordingly by for instance reporting planning, actuals & financial forecast. In this role I also participate in the bid process and facilitate sales in creating winning proposals.

  • 2 Jahre und 4 Monate, Jan. 2012 - Apr. 2014

    Director Delivery

    Service2Media

    As Delivery Director of the Professional Services (PS) organisation of Service2Media I am responsible for the delivery off all the projects, starting at the proposal phase up until the submission of the app's to the stores and handover to the Maintenance & Support department.

  • 1 Jahr und 2 Monate, Nov. 2010 - Dez. 2011

    Business Unit Manager

    TSI Solutions

    As Business Unit Manager I was responsible for the daily operations of a team of web developers with which TSI created websites for travel agencies and touroperators (both B2B and B2C). In this role I was also responsible for the projectmanagement & servicemanagement of projects and customers of the business unit.

  • 1 Jahr, Jan. 2009 - Dez. 2009

    Director IT Services

    TSI Solutions

    Manager of the IT Services organization, primarily responsible for the 24x7 availability, continuity and stability of large client e-commerce / e-business websites and application

  • 3 Jahre und 10 Monate, Juli 2005 - Apr. 2009

    General Manager

    TSI Solutions

    Development manager of technical team (developers, architects, testers & projectmanagers) creating e-Business websites & SaaS solutions in the Leisure & Travel industry.

  • 4 Jahre und 2 Monate, Mai 2001 - Juni 2005

    Program Manager

    IBM Global Services

    Responsible for the international Global Billing Platform (GBP) Program in which several international Projects were defined to accomplish worldwide eBusiness Hosting revenue billing. These projects included staff from both the Netherlands as well as China and the US.

  • 1 Jahr, Mai 2000 - Apr. 2001

    Project Manager

    IBM Global Services

    Managing several large e-Business projects for Volkswagen and Audi Netherlands (corporate identity sites, dealer network sites, online occasion finder, dealer locator etc.)

  • 1 Jahr, Mai 1999 - Apr. 2000

    Bid Manager

    IBM Global Services

    Managing the process in which proposals are created & priced for spotted opportunities with contract values of 100K+

  • 3 Jahre und 3 Monate, Feb. 1996 - Apr. 1999

    Teamlead

    Gezondheidsdienst voor Dieren

    Teamlead of a team BI specialists and software testers.

Ausbildung von Bert-Jan Walker

  • 6 Jahre und 3 Monate, Sep. 1989 - Nov. 1995

    Mechanical Engineering

    University of Twente

Sprachen

  • Niederländisch

    Muttersprache

  • Deutsch

    Fließend

  • Englisch

    Fließend

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