Duda Breseeg

• Managing team of 9 CSX reps. • Customer Satisfaction Improvement • Quality improvement • Process improvement • Customer experience focus

• Team of 15-18 customer service agents. • People management: training, coaching, evaluating agents; • Ensuring that targets are met. • Process improvement; • Weekly reporting. • Recruitment of new hires.

-Both functional & people management responsibilities of a team providing full cycle HR administration services to 7000+ employees in 5 EMEA countries. - Monitor deadlines to ensure Quality&Timely delivery in a Shared Service Center Operations environment - Supervising operations to ensure that SLA's & KPI's are met - Escalations and RCA - Customer satisfaction - Process documentation - Monthly reporting. - Team administrative tasks

-Management of employee life cycle: master data management; employees' issues and non-routine requests -HR administration: new hire and termination processes, benefit administration, leave of absence administration, time and attendance handling -Manage specific projects as determined by the HR Senior Leadership Team and participate in functional and cross-functional initiatives -Liasing on a regular basis with the local HR

Product management for multimedia equipment

Business development coach for small and medium sized enterprises

Participating in research projects to examine credit delivery to rural areas, business planning and execution in rural areas, administrative work

Data entry, admissions for new students, clerical work

Organizational change and behavior, international business, international management, global development

Business law, criminology, administration