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Bryan Jones

Angestellt, Problem Manager, Dell
Limerick, Irland

Werdegang

Berufserfahrung von Bryan Jones

  • Bis heute 16 Jahre und 5 Monate, seit 2009

    Problem Manager

    Dell

    Leading and managing RCA investigations for Critical and High impacting issues, Initiating and tracking actions to prevent recurrence of incidents related to errors in the IT infrastructure that result in adverse impact on the business, Uses rigorous logic and methods to solve difficult problems with effective solutions, Influencing cross functional multi-national support teams to drive defects out of the environment and improve customer experience

  • 2 Jahre und 10 Monate, Sep. 2006 - Juni 2009

    Factory Incident Manager

    Dell

    Responsible for minimising unplanned downtime for the business, Provided situational leadership and technical guidance for high severity problems and complex system changes. Developed and implemented Support Model for new manufacturing facility in Poland for new FIM team, Interacted effectively with teams across Europe, APJ and USA, ensuring common cohesive approach to issues, Worked with suppliers and external vendors ensuring efficient availability to production lines

Ausbildung von Bryan Jones

  • 2010 - 2012

    Development Management

    Open University

    This course provides an historical and interdisciplinary framework for analysing the contexts in which development interventions take place and a set of skills for planning, implementing and evaluating those interventions

  • 2004 - 2006

    International Relations

    Dublin City University

    international relations theory, political, social, economic, historical, and cultural contexts of the international system and its institutions, security and conflict, development, globalisation, international law, area studies and foreign policy

  • 1995 - 2001

    Computer Science

    Trinity College Dublin

    computation and computer systems, mathematics, logic, electrical theory, programming, computer systems, the role of computers in society artificial vision, high performance graphics, intelligent systems, hardware system design

Sprachen

  • Englisch

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