Ali Schir

Review incoming tickets for completeness Assign incoming tickets to Functional Owners Track ticket processing of Functional Owners on a daily basis Actively approach people and request ticket processing Create daily statistics that show inflow, outflow and distribution of the tickets within the team Conduct weekly defect review phone conferences with customer, reporting the status of all open tickets Take responsibility for ticket count reduction and act independently by conducting measures

Worked closely with management, developers, process owners, and testers on submitting defects, process creation, and securing expedited resolution dates for defects. Performed root cause analysis Identify improvements to the Defect Management process. Facilitated the collection of processes to resolve defects through the defect life cycle. Ensuring the 'right things' are being raised as defect. • Liaising with other project test streams and close out defects and dependencies in testing.

Conduct daily Bug fix meetings with Development, Test-, Problem-, Incident and Rollout management to discuss open Problems (business critical bugs) on Test and Production environment. Provide defect tracking and management, trouble shoot triage defect found during testing. Responsible for helping to resolve testing defects through facilitation, troubleshooting, and escalation.Generate reports to share with Leadership. Worked with cross functional teams and management.• Produce daily reports using HPQC

Responsible for the entire validation cycle, as native speaker, for the German versions of each supported software product on Vista, Windows 2003, Win 7 and XP environments. Software functionality TESTING across 8 operating systems and various platforms based on product requirement documentation.• Daily responsibilities include logging, fixing, and tracking defects to closure using ClearCase and Tibet; . a generic web-based tracking system developed by INTEL Engineers

The position required an in depth and up-to-date familiarity with English-speaking web culture and media. Self-disciplined, logical thinker, efficient with clear concise communication skills was a must. Evaluating web pages for Google ( German Ad words ). Provide feedback and analysis to Google. Evaluate the accuracy of Google search engine results. Communicate the effectiveness of web layouts and information via the provided online tools.

Coordinated the planning, scheduling and installation of software deliveries for Test and Production environments including Test planning.Provided extensive support to the Rollout Department in regards to software implementations on the production system as well as planned, directed, and managed all designated projects. Researched and evaluated results of operations analyses in order to create more efficient ways to utilize resources.

Assisted with the daily management, operations and maintenance of company Data Center. Identified, planned and implemented data center standards for highly available enterprise applications such as email, file-print services and oracle database servers. Directed and oversaw the daily activities and tasks of System Administrators responsible for the daily operation of all applications, account administration and backups.

Managed and oversaw the daily activities and operations of the PC Helpdesk Department as well as eight Operations staff in various departments such as PC Repair, Printer Repair, Data Entry and Systems Support. My hands on involvement included the training and continuing education of the technical staff. Maintained responsibility for the management and tracking of all company assets in regards to employee desktops, mobile systems, home systems, system engineering lab equipment and event systems.