Buğra Akgün

Angestellt, Senior E-commerce Specialist, Engin Grup
Istanbul, Turkey

Skills

Customer service
E-Commerce
Support
Customer care
Customer Relations
After Sales Management
Leadership
Responsible
Team work
International experience
open minded

Timeline

Professional experience for Buğra Akgün

  • Current 4 years and 5 months, since May 2022

    Senior E-commerce Specialist

    Engin Grup

    • Checking out of stock SKU’s closely and taking necessary actions • Overseeing web catalog to ensure active SKU’s are live & healthy for in charged categories. Ensures web prices, images, specs & statuses are updated. • Using marketplaces’ partner panels to be in-line with active products/prices/commissions • Joining meetings on a weekly basis with brand and marketplace responsibles for continuous and smooth sales & operation • Tracking buybox status and working on promos/bonuses/campaigns

  • 3 years and 3 months, Mar 2019 - May 2022

    Senior E-commerce and Sales Support Specialist

    Julius Meinl Industrieholding GmbH

    •Preparing sales reports and presentations weekly/monthly •Establishing the e-commerce infrastructure and processes •Analysing performance reports to Turkey Managing Director monthly •Liaising with Global Marketing Team on Julius Meinl special events •Managing POS material movements based on stock level and preparing visibility reports to International Marketing Director •Working on Julius Meinl Turkey Marketing desicions with agencies/magazines/third parties •Turkey SAP Implementation Project

  • 1 year and 4 months, Nov 2017 - Feb 2019

    Operational Coordinator

    Boss Marketing

    - Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department - Escalating and following up customer cases when needed. - Source, evaluate, recruit and approve new affiliate partners (Market focused) - Monitoring affiliate practices and ensure compliance - Creating and developing top line affiliation reports for the Head of Marketing to ensure that we are fully aware of all KPI’s and our budget vs spend

  • 11 months, Oct 2016 - Aug 2017

    Customer Service Specialist

    Nestlè

    - Build effective communication with the customers regarding any changes on the orders, requested and planned delivery date/time and delivery issues - Managing automatic deliveries for whole Nestle distributors on daily basis – Controlling related SKU’s stock and quota products. - Liaising with Sales Operations Manager closely for distributors’ revenue bonus and performance metrics regarding their targets - Organize and attend customer visits

  • 1 year and 7 months, Apr 2015 - Oct 2016

    Sales and Marketing Support Specialist

    BP Turkey

    -Pricing -Forecasting, -Customer Service/ Customer Relations -Supporting Sales&Marketing Manager with tender management and adhoc sales -Supporting Supply&Logistic Manager with controlling supply operations and EPDK report -Processing the month end closing procedures in relevant systems. -Reporting documents to Finance Department and Head of Air BP Turkey monthly -Invoicing and order to cash (O2C) cycle -Managing the monthly reconciliations between vendors and Air BP

Educational background for Buğra Akgün

  • 4 years and 10 months, Sep 2009 - Jun 2014

    Chemical engineering

    Yıldız Technical University

Languages

  • Turkish

    C2 (Expert / native speaker)

  • English

    C1 (Fluent)

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