Calum Webb

First non-technical hire, leading the development of product, growth and customer success processes. Drove customer acquisition and monetisation, onboarding the first paying customers. Established support, documentation and onboarding workflows. Curated customer feedback to inform product improvements. Built and maintained the CRM for effective targeting and communication. Created documentation and video content, and led 1-on-1 sales and onboarding calls.

Worked cross-functionally with Product, Engineering and Design to turn community feedback into product improvements. Introduced new support procedures, enabling 3× faster responses and maintaining 95%+ customer happiness. Led projects improving internal processes, communication and product road-mapping with Product and Data teams. Provided hands-on customer support for successful Product Hunt launches. Developed social strategy and content for Facebook, Twitter and Instagram.