Carlos Vargas

Overseeing assigned area and account responsibilities from a total after sales penetration perspective by developing and maintaining a close working relationship with Latin American OEM, distributor and dealer personnel to improve part sales, service and support capabilities, directing distributors in prospecting for new parts, remanufactured parts and engines, and genuine company consumable product business. Identified business opportunities, sales trends, workload, and projects management.

Direct Mexican distributors in prospecting for new parts, remanufactured parts and engines, and genuine company consumable product business, directing distributors and dealers in the design & implementation of effective parts sales promotional programs representing the entire MTU Detroit Diesel After Sales product line. Identified business opportunities, develop and execute proposals, and follow through to make the sale. Monitored and investigated warranty and policy matters in the field.

Manage the Southeast United States and Caribbean from after sales product support, with a particular focus on the marine sector. Maintain close working relationships with and serve as the factory representative to Original Equipment Manufacturers (OEMs), distributors and dealers in 11 US states including Florida, Georgia, Alabama, South Carolina, North Carolina, Virginia, West Virginia, Tennessee, Kentucky, Ohio, & Maryland. Resolve end-user concerns and complaints in a manner that maintains brand value.

Manage and administer financial and human resources for company’s marine sector with nationwide coverage. Oversee remote shop in Chimbote, Peru dedicated exclusively to marine sector. Provide technical oversight and quality control for entire fleet of fishing vessels, military vessels and tugboats. Manage and administer post sales and warranty service nationwide. Negotiate contracts with clients and suppliers. Report directly to company’s owners on revenue and profitability.

Serviced, maintained and repaired MTU Detroit Diesel engines for yachts, military vessels and generators. Served as front-line contact with clients and on issues related to warranty service. Selected to travel internationally to provide remote, emergency repair services worldwide. Provided written reports on remote failure analyzes to the factory’s engineering department for their review and subsequent resolution. Mentored junior technicians.

Manage and administer financial and human resources for company’s automotive service. Oversee five remote shop in Miami Dade area. Provide technical oversight and quality control for entire fleet of Homeland security agency – South Miami Branch. Manage and administer post sales and warranty service for AC Delco. Negotiate contracts with clients and suppliers. Report directly to company’s owners on revenue and profitability.

International Business