Carole Rosemonde Mongoue

As an Operational Performance Project Officer, I supported the Operations Department in driving business performance, enhancing operational efficiency, and delivering continuous process improvements. Key responsibilities • Monitored and analyzed key performance indicators (KPIs) to support data-driven decision-making. • Designed and enhanced performance dashboards and management reports to provide actionable business insights. • Partnered with operational managers to develop, implement, and monitor actio

As a Product Marketing Project Manager, I supported the Product Management team in delivering marketing initiatives, coordinating cross-functional projects, and contributing to the development of life insurance and retirement products. Key Responsibilities. - Supported Product Managers in executing operational marketing strategies and product development initiatives. Coordinated cross-functional projects, facilitated workshops, and prepared meeting documentation and action plans. - Conducted market opport

As part of the Devices & Connectivity Product Team, I contributed to the development and delivery of innovative products and services, working closely with cross-functional teams to improve customer experience and support strategic business objectives. Key responsibilities - Identified product improvement opportunities through market analysis, customer feedback and business needs. - Contributed to defining the product vision and preparing marketing briefs for new product initiatives. - Developed user stor

Delivered high-quality customer service to both individual and business clients while promoting Orange's products and digital solutions in a fast-paced retail environment. Key Responsibilities - Welcomed and assisted individual and business customers by identifying their needs and providing tailored solutions. - Delivered exceptional customer service to enhance the overall customer experience. - Demonstrated Orange's products and digital services, helping customers adopt new technologies. - Promoted produ

Supported the Business Development Department by monitoring business performance, preparing reports, and contributing to strategic initiatives aimed at improving commercial growth. Key Responsibilities - Monitored product and service profitability through margin and cost analysis. - Prepared daily business performance reports in both English and French. - Conducted market research and presented strategic insights following the PROMOTE Cameroon Business Exhibition. - Supported budget monitoring and varianc

Supported business development activities by acquiring new customers, strengthening client relationships, and promoting banking products and services. Key Responsibilities - Managed customer onboarding processes, including account opening and loan application follow-up. - Successfully contributed to the opening of more than 150 customer accounts. - Identified and approached potential customers through targeted prospecting campaigns. - Maintained and updated the customer database to ensure data accuracy. -

Supported commercial activities by contributing to product development initiatives and ensuring the smooth execution of daily banking operations. Key Responsibilities - Contributed to the design and development of new banking products and services. - Assisted in defining project requirements, timelines and cost constraints. - Supported daily banking operations and administrative processes. - Worked closely with cross-functional teams to improve service delivery and operational efficiency.

Titre certifié RNCP Niveau 7 "Entrepreneur Dirigeant"