Caterina Lopez

- Management of inquiries in English/Spanish and responsible for maintaining overall goodwill between the company and its customers. Screening and identifying data to find ways to improve the company's services and processes. - Working in a startup environment gave me the possibility to expand my work outside of my role and gain experience in data analysis, e-commerce and business development. - Since the 1st placement in February 2022, I have stood out by retaining 192 customers in HipTrain's platform.

Design, develop, implement and document web-accessible software, aligning the company's web presence with its business strategy, troubleshoot software problems and issues and look for ways to improve the application.

- Providing high quality customer service in Spanish by applying in-depth knowledge of customer success principles & practices and ensuring a seamless experience at all contact points. - Understanding of customer satisfaction related KPIs and ability to drive appropriate actions from data material, focusing in the commercial/sales aspects of the company.