Charan Raj Sangap Venugopal

Consultant at: Swift Support Services Malaysia Sdn. Bhd. Provide strategic direction in design initiatives, with organisational goals and user needs. Leading and mentoring a team of UX designers to foster a collaborative and innovative work environment. Additionally, identifying opportunities for skill development and growth. Working closely with cross-functional teams to ensure design solutions align with product objectives. Practice and teach end-to-end UX processes to deliver projects

* Researching, exploring, and understanding opportunities within Pega’s
current digital platforms to drive initiatives, improve and deliver a seamless experience. * Collecting objective evidences to substantiate areas where gaps exist. * Work with product management to create a shared product vision and lead the design process to meet objectives. * Present MVPs to stakeholder's and management. Achievements: Presented NLP based innovative project concepts at Pega World 2018.

Provided customer focused design solutions across smart watch, mobile, web to custom large automotive dashboard platforms. My work has involved clients from USA, UK, Australia, and India, both independently and as part of a team. During these projects I collaborated with a range of professionals such as Sales and marketing, business analyst, designers, clients/customers and engineering teams. Achievements: * I was promoted to Lead UX Designer within just 1.5 years. * Delivered smartwatch projects in 2015.

Began my career by designing the Tesco Groceries app, which taught me real world problems. Also worked on UK, CEE, and Asia Tesco stores interiors and exteriors branding with the goal of standardizing them. I managed a team of 10 designers and delivery of projects. Achievements: * I was promoted to Senior Designer within just 1.5 years of joining as a fresher. * Visited our office in Malaysia to transfer projects to our India office. Formed a new team of 10 and led them to deliver Malaysia projects.