Chris K. Franzen

I am currently the Area Vice President for Western India, overlooking the operation of several of Hyatt’s flagship properties in the area, including the Grand Hyatt Mumbai.

Area Vice President for Western India / General Manager Grand Hyatt Mumbai Hotel & Residences at Hyatt Hotels Corporation. Previously AVP for Qatar and Oman.

Hospitality Luxury Consulting

Responsible and overseeing the operation of this city resort hotel in the capital of Qatar. Consisting of 249 Rooms and Suites, 91 Villas, Events and Conference Facilities, six Restaurants & Bars, Room Service, Spa and Fitness operations. The hotel has 700 employees of various backgrounds from Asia, Europe and the Middle East.

Overseeing the operation of this 5 Star property in the heart of the Diplomatic district of the Sultanate's Capital. The operation is consisting of several restaurants, bars, events and meeting venues and 280 rooms and suites.

In charge of Front Desk, Business Center, Concierge, Guest Services, VIP Team, Airport Counter operation, Recreation & Spa Facilities, Grand Club Lounge as well as Housekeeping and Laundry. Managing 420 staff, including casuals. 674-room City Resort hotel with extensive Events and Meeting facilities.

Responsible for Budgeting, Forecasting, Revenue Management, Hiring of Rooms Division staff, Inventory Management, Strategic Orientation and People Development. Overseeing the operation of Front Desk, Business Center, Concierge, Guest Relations, Recreation &Spa Facilities as well as Housekeeping and Laundry. Reporting directly to the General Manager. Managing 145 staff. 220-room City hotel.

Responsible for Budgeting, Forecasting, Revenue Management, Hiring of Rooms Division staff, Inventory Management, Strategic Orientation and People Development. Overseeing the operation of Front Desk, Business Center, Concierge, Guest Relations, Grand Club Lounge (Executive floor), Security, Club Olympus recreation facilities, Housekeeping & Laundry. Reporting directly to the General Manager. Managing 90 staff with the majority being locals.

Responsible for Front Desk, Business Center, Concierge, Guest Relations, Grand Club Lounge (Executive floor) and Club Olympus recreation facilities. Managing approximately 35 staff, locals as well as expatriates. 280-room hotel.

Responsible for Front Desk, Business Center, Concierge, Guest Relations, Transport Department, and the Regency Club lounge, reporting to Director of Rooms. Managed 60 staff, all expatriates. 400 rooms Business hotel.

Analyzing local and international market, yield management, forecasting, budgeting, implementation of new guidelines and policies, strategic planning.

5-star boutique hotel with 26 rooms. Part time work during studies.

5-star boutique hotel with 87 rooms. Overseeing Front Office and implementing tools for e-commerce. Responsible for 12 staff. Externship during studies.

Part of pre-opening team for Germany’s largest Food & Beverage facility.

Evaluation of Statistics, Budgets and Forecasts, employee evaluations and interviewing of applicants, Duty Manager.