Chris Winter

Design, implement and support Strategies, processes and tools Supports service lifecycle management and provides business process analysis Support the achievement of efficiency, quality and sales deliveries with transparent and high quality project management methodology, tools and reports Manage a team of project managers, process specialists and application specialists to ensure the delivery of projects and ongoing process improvement. Ensure that project & process management methods and processes are al

Enhance and manage the organization’s change management process, including process design, process enhancement, initiate efficiency gain projects and operational excellence Leads process reengineering triggered by organizational changes Support the achievement of efficiency, quality and sales deliveries with transparent and high quality project management methodology, tools and reports Enhance customer intimacy and loyalty with continuous improvement of Customer Care systems, tools and processes.

In charge of Customer Service performance (Service level, productivity, quality, sales) and complaint management. Improve cost efficiency by manage staffing costs, contract models and process enhancements. Ensure knowledge management for internal Customer Service organization and partners (near- and offshore) Team management, operational management and service strategy design and implementation Identify and develop tools, systems and processes to enhance CRM efficiency and quality. Relation Management bet

In charge of defining Business needs and writing Requirements. Setting up project teams and ensure cross-department coordination. Define project roadmap in collaboration with the stakeholders. Establish Business Cases and ensure monitoring and communication flow. Reviewing and validating project related documentation. Ensure regular status updates to Management. Manage and coordinate the project during the lifecycle until rollout and post production support. Evaluate project implementation and deliveries.

As consultant in charge of setting up a testing team within the CRM group at Orange Switzerland. Establishing quality assurance processes and tools. As Engagement Manager responsible for establishing a long-term relationship with the client and further sales initiatives. Negotiations with operations departments and procurement on the client side. Setting up an internal working structure to ensure smooth integration of new consultants. This includes negotiations with lawyers for work permit applications, h

Responsible for version controlling, building and deployment of a Customer Care and Billing System. Lead a team of six people. In charge of managing and assessing team performance. Setting up team and individual targets and evaluation methods. Negotiations with operational departments regarding resource allocation and project priorities. Triggering a documentation process to ensure a high quality standard within the team.

Responsible for Project-Planning, Press-Information and Translation and working closely with the Foundation Representative to organise the political projects in the Dominican Republic, Panama and Peru. This work also involved co-ordinating activities with partner-organisations in different Latin-American countries. The main tasks involved the evaluation of the quality and quantity of a local sugar industry privatisation project and the implementation of an ecological pilot-project in the agricultural secto

Expedited, dispatched and delivered automotive spare parts to various global locations and set-up documentation processes to ensure that the manufacturing and engineering facilities had the latest levels of drawings. Subsequently handled the distribution of Drawings and Documents in the Emerging Markets (e.g. Argentina, Brazil and Mexico) and generated a parts-list data base to improve the Engineering and Documentation processes

A key member of an international team, together with the IT Department, the operational Sea- and Air-transport Department and the Financial/Controlling Director to implement a new system for the International Accounting. Also, responsible for Intercompany Payables and Receivables, Intercompany Reconciliation and Controlling.

Spent time working in different departments concerning international forwarding and logistics. Responsible for all Latin American and US-destinations in the Export-Sea Department Danzas Hamburg and worked with Documentation and Customs Declaration in the Sea- and Air-Services. After becoming qualified as a Forwarding Agent, In charge of all European Freight Transport for Spain and France.

Degree in Regional Science Latin America, (equivalent to a MA from a British University) including: · Economics: Followed the traditional curriculum for these subjects. Micro- and Macroeconomics, Political Economy, Monetary Systems. Thesis about the recent Integration Processes in Latin America: "