Dipl.-Ing. Christopher Brown

Overall technical support for Wake Island (https://en.wikipedia.org/wiki/Wake_Island), an active military airfield on a very remote island in the north Pacific Ocean.

Overall IT, technical, and application support for this business sub-unit. Managing a mixed group of 21 physical machines running a mix of Windows Server in multiple locations, one in a data-center. Data storage is on 2 disk arrays. Virtualization with several Hyper-V hosts to create a total of 61 virtual machines, including one 3-node fail-over cluster with 31 virtual machines in it. Supporting a major web-facing distributed database and e-discovery application called Relativity.

Second level support to the world's first user-configurable and user-customizable IT Service Managment software suite. This software allows companies to build their own ticketing systems and then expand these systems to include many other business functions. Users can create their own templates and forms, then create their own customized tickets, queues, approval chains, tasks, and SLAs, automatons, queries, alarms, dashboards, and data.

Providing general technical and IT support to 3 separate client companies. Supporting a varied mix of +120 Fujitsu/Lenovo/Dell/Microsoft/Apple laptops/workstations/tablets running Windows XP/7/8.1/10 running Office 2010/13/16. Client sites in Munich, Mumbai, Shanghai, and remote offices. Several Windows 2008R2 domain, file, print and storage servers, two Exchange 2007/13 servers, two Mcafee servers, three routers, and six printers. Extensive use of TeamViewer for remote control and help-desk.

Regional IT Manager for NCS Fuel, a wholly owned subsidiary of World Fuel Services (www.wfscorp.com). Complete responsibility for all corporate IT infrastructure, networks, systems, support, and usage in Afghanistan. Supporting 4 major sites and several remote sites.

Technical support, helpdesk, and IT support to a very large corporate campus, >1000 users.. Everything from basic user support to server, networking, and IT infrastructure projects. Provide logistical, labor, and administrative support for all IT related tasks. Purchase, store, configure, and issue, collect, and process all IT items. Remote support to other smaller sites, and troubleshoot, troubleshoot, troubleshoot.

Network technician on the www.connect-d.de telecommunications project. Providing social internet, phone, mobile services, and internet cafes to the deployed German soldiers in northern Afghanistan. A large Wi-Fi network covering 10 different locations connected via VSAT links. The network consisted of Netgear access points and switches, copper/fiber cabling or Ubiquiti radio bridges, GSM antennas, and Microtik routers and hotspots, HP computers, connected via iDirect VSAT modems.

On-site technical and project lead for an off-shoring and remote IT support project between the IT department of a mid-sized German tool and product manufacturing group and an Indian IT support company. Lead the project, defined the tasks, produced a documentation package, and English-German translator. Controlled a data-center consisting of +180 actual HP servers, plus +180 Vmware virtual Win2003/2008/Linux servers to support approximately +150 different applications. Provided Level 2 support for +6000

Provided technical, IT, and administrative support to a military logistics and distribution facility in Sicily, Italy. Reworked and improved the IT support functions. Improved the IT procedures, documentation, and IT inventory.

A short trip to Kandahar AFB, Afghanistan. Project was canceled due to construction delays.

Provided quick and effective technical support to the world’s largest search engine company. Setup, installed, and configured new offices, racks, workstations, laptops, VoIP phones, printers, and special systems. First line Technical support, help-desk, and the go-to-guy for the software engineers, sales force, administrators, guests, and users. Troubleshot and solved problems. Provided administrative, logistical, and labor support. Worked in a truly multinational company and in international locations. Sup

1/06-10/06, Anteon/General Dynamics IT: Amman, Jordan; Computer Engineer IV. Provided guidance, technical support, logistical help, and assistance to the Royal Jordanian Military’s implementation of a large network. Setup, installed, and configured routers, servers, racks, workstations, and wireless access points and applications. Assisted, guided, educated, and trained the local technical team in all aspects of network operations. Solved other technical problems. Configured Windows 2003 servers, Active Di

Supported and maintained several military Internet café’s on the MWRNet project. Installed, setup, configured, monitored, and moved VSAT satellite installations and unclassified computer networks. Installed computers, printers, Video-teleconferencing equipment, and all other hardware. Wrote, installed and modified Ghost images. Provided On-call, monitoring, and on-site duties to insure high availability, usability and reliability of systems. Assisted users, staff, and traveled to various sites. Completed t

Built and wired several classified and unclassified networks in Iraq. Laid-out, ran, and terminated Ethernet, fiber, and phone cables. Installed cabinets, switches, routers, printers, hubs, and computers. Installed wireless access points, clients and bridges. Helped install satellite, radio, and phone systems. Preformed desktop, laptop, user, and satellite support. Worked under extreme deadlines, poor conditions, and environments inside a war-zone. Provided logistical, labor, and administrative support. Bu

Configured and supported over 1200 desktops and laptops on three different networks (NIPRNET and SIPRNET). Installed and configured the Operating System and machines. Provided initial hardware troubleshooting. Set up baselines and configurations, created and used ghost images. On-site support included adding machines to the networks and domains, installing software, and set up various peripherals. Customized software and all other user support. Worked on classified systems. Created documentation and updat

Innovation and Start Up Companies,

Compter Networking, Unix, etc

Engineering