Claudio Elias Mont´Alegre Jorge

Responsible for ensuring that the IT provider works at maximum efficiency in order to meet/exceed agreed SLAs and goals defined in service improvement plans are met.

Manage the day-to-day operations, driving the team’s performance and development, within the given guidance, standards, processes and targets, based on customers’ needs. Manage local and remote team members (Erding, London, Miami and Sydney) to achieve team and department objectives, reaching/exceeding company KPIs. Drive and execute continuous improvements initiatives, applying management best practices in order to maintain and improve the team’s motivation, engagement and thus performance.