Csaba Toldi

A regulated SAP environment with locked code and licensing constraints. SAP ABAP, SAP BTP, Node.js. A DevOps transformation that must work across fundamentally different development environments. An AI transformation where the tools, capabilities, and best practices change weekly. A workforce that needs to understand what all of this means for their daily work. High-volume regulated-finance credit decisioning under EU AI Act Annex III and GDPR Article 22. A governance problem. Manual processing.

Driving Amelia's enterprise multi-tenant Conversational + Generative AI SaaS transformation portfolio across 200+ Fortune 500 and Global 2000 clients; reporting to the Head of Global Operations handling 100M+ annual customer interactions. Architecting release management transformation to automated progressive delivery pipelines (phased rollouts staged by contract complexity and region) via GitHub, Docker, and CI/CD; cutting release cycles from 5 days to minutes, 60% production-outage reduction across SaaS.

Drove strategic operations for IPsoft's Conversational AI multi-tenant enterprise platform during a period of significant company restructuring, s R&D, Operations, Legal, and Customer Success on EU Fortune 500 accounts spanning DACH, Slovakia, global subsidiaries while operational headcount reduced. Expert witness on contracting matters in a multi-country legal dispute; conducted comprehensive contract analysis covering ISO certifications, PCI DSS, GDPR, data restrictions, works-council (Betriebsrat).

Led cloud operations and infrastructure automation across PaaS and IaaS (Azure, AWS, Google Cloud) for a 100+-employee team within the Deutsche Telekom group. Built the "Automation as a Culture" training program and CMO-to-FMO use-case template; originally scoped to my department, scaled business-unit-wide due to program quality with 207 exam passes and 172 accepted automation use cases within a month, with works-council (Betriebsrat) coordination secured for group-level global rollout

P&L accountability for Hitachi Vantara's €150M Managed Services Operations contract across 12 countries. Reported to VP EMEA. Within six months, expanded scope into contract forensics, RFP architecture, and use-case framework design, defending and re-winning the €150M renewal. Owned the €150M Managed Services Operations P&L across 12-country enterprise storage delivery to a Fortune 500 telecom infrastructure provider. Established cost-center-level financial accountability, time tracking cost center.

Sole responsibility for the German operation, extending into Austria, Switzerland, Slovakia, and an international engagement on delivered results, reporting to the EMEA Operations Director. 150+ employees at peak across hiring, training, P&L, customer success, and program leadership. Took over a stalled Fortune 500 telecom event-management contract from the Slovakia hub, reverse-engineering an undocumented HP OMI estate ingesting 1M+ events daily; drove crisis to go-live in 3 months.

Built the Austrian subsidiary from scratch as a new legal entity for a multi-tenant L2 managed services platform serving 90 enterprise customers across 50+ technology stacks, under PCI DSS, ISO 9001/20000/22301/27001, GDPR, and BetrVG-aligned hiring. Set up scripted check-pipelines that produced a daily stakeholder dashboard across 22 integration prerequisites per CI, supported by on-site meetings, completing 80-90% of 10,000+ items in 3 days.

- Engagement Manager (CIO Department)(2014-2015) - Program Manager (2010-2014) - Project Manager (2008-2010) As the acting engagement manager of the CIO, successfully restructured the entire IT infrastructure while guiding major technical transformation. Optimized operations and development projects. Standardized tools, automated processes, minimized expenses, and ensured 100% compliance with service level agreements (SLAs). Managed €8 million IT budget and a €1 million project budget.

Provided critical analysis of clients’ practices, then designed current and future modes of operation (CMO→FMO) to fulfill business needs. Expertly managed global projects and completed financial assessments of technical solutions. Generated requests for information (RFIs) and requests for proposals (RFPs), + due diligence. KEY CONTRIBUTIONS: - Created approved RFP pricing for 23 countries within 1 day. Designed price model for a single country and multiplied the costs per country with the Big Mac index.

Seamlessly managed 6 operation/development teams and 12 projects across 3 countries. Managed and migrated highly efficient/reliable systems with Windows, Unix, Oracle, and SAP. Designed communication plans and escalation processes. Maintained the highest levels of customer service. Set up Hungarian organization. KEY CONTRIBUTIONS: - Successfully outsourced 20+ customers to near-shore countries in just 12 months. - Devised effective handover process that guaranteed production of all documentation.

• ITIL • Operating Systems • Databases • Development