Csaba Toldi

Design enterprise AI transformation for regulated environments: operating model, governance, engineering, workforce change. Examples: a regulated SAP DevOps transformation (ABAP, BTP, Node.js) on DevOps-first engineering, data foundation, governance-as-code, and change; and regulated-finance credit decisioning under EU AI Act Annex III and GDPR Article 22, with workflow mapping, data lineage, and compliance evidence by design. Also building agentic systems (Docker, Supabase, n8n; Anthropic, Gemma).

Drove AI operations and transformation across the IPsoft/Amelia separation for 200+ Fortune 500 clients. Designed the Operations/Product operating-model split (CMO→FMO); architected the release transformation to progressive delivery via GitHub/Docker/CI-CD, cutting cycles from 5 days to minutes with 60% fewer outages. Expert witness in a multi-country contract dispute, reviewing 100+ client contracts (ISO, PCI DSS, GDPR, Betriebsrat). Rebuilt the CMDB to one automation-ready source of truth.

Led cloud operations and infrastructure automation (Azure, AWS, GCP) for a 100+ person org as a strategic cost center in the Deutsche Telekom group. Built a governed Skill Management framework (HR, finance, market data) that restored parent/subsidiary trust and secured the first parent-approved raise round, with 20% cost reduction. Created the "Automation as a Culture" program: 207 exam passes, 172 accepted use cases, scaled business-unit-wide with Betriebsrat coordination.

P&L accountability for a €150M Managed Services contract across 12 countries (Fortune 500 telecom). Drove forensic, clause-by-clause contract review, surfacing services delivered for years without billing and a critical single point of failure. Architected the winning €150M RFP renewal: 17-category WBS, 16 CMO→FMO use cases, automation-maturity roadmap. Redesigned the FMO architecture and a 3-tier delivery model, surfacing a previously invisible revenue stream.

Sole responsibility for the DACH operation, extended into Austria, Switzerland, and Slovakia; 150+ staff at peak across hiring, training, P&L, and delivery. Built the Austrian entity from scratch (90 enterprise customers, 50+ tech stacks; PCI DSS, ISO 27001, GDPR, BetrVG). Took a stalled Fortune 500 telecom contract from crisis to go-live in 3 months (undocumented HP OMI, 1M+ events/day). Built the EU operating model and a Center of Excellence; sustained 5/5 customer scores over 5 quarters.

Rose from Consultant to Engagement Manager to the CIO over seven years. Restructured the IT infrastructure and standardized tools, automated processes, and ensured 100% SLA compliance. Managed an €8M IT budget and a €1M project budget for a centralized monitoring platform. Enabled resolution of 1,300+ change/problem tickets after analyzing 500 critical applications for a datacenter in full outage, with automated architecture recommendations.

Designed current and future modes of operation (CMO→FMO) for global clients, managed international projects, and ran financial assessments, RFIs, RFPs, and due diligence. Created approved RFP pricing for 23 countries in a single day, modeling one country and scaling per-country with the Big Mac index.

Managed 6 teams and 12 projects across 3 countries and set up the Hungarian organization. Outsourced 20+ customers to near-shore countries in 12 months with a robust handover process guaranteeing complete documentation, and ensured SLA execution by aligning the right people to the right tasks.