Daniel McLean

Angestellt, Customer Service Team Lead, N26 GmbH

Berlin, Deutschland

Fähigkeiten und Kenntnisse

Service Management
Staff training
Customer Support
Teaching English as a foreign language
Online Teaching
Erwachsenen- und Weiterbildung
Business English
Teacher training
Management
Recruiting
English Language
Blended Learning
intercultural competence
Deutschkenntnisse
Support
Trainer
Customer service

Werdegang

Berufserfahrung von Daniel McLean

  • Bis heute 5 Jahre und 4 Monate, seit Jan. 2019

    Customer Service Team Lead

    N26 GmbH

  • 1 Jahr und 7 Monate, Juni 2017 - Dez. 2018

    Customer Service Team Lead

    Booking.com
  • 6 Monate, Jan. 2017 - Juni 2017

    English Teacher

    MR education services GmbH

    Teaching Business and General English on-line using Webex as a Virtual Classroom. Creating and adapting material to meet the specific needs of clients.

  • 3 Jahre und 6 Monate, Mai 2013 - Okt. 2016

    Service Manager

    Wall Street English / WSI Education GmbH

    Managed the service and didactic team in an English language school for adult learners. Responsibilities included staff recruitment, initial and ongoing training, courseware testing and implementation, course planning, scheduling and budget control, marketing through social media and trade fairs, event management, driving performance, reporting on KPI's and quality management.

  • 2 Jahre und 7 Monate, Okt. 2010 - Apr. 2013

    English Teacher

    Wall Street English / WSI Education GmbH

    Taught general and business English using a blended learning method in center and on the premises of corporate clients. Taught government funded English courses for job seekers ensuring quality management procedures were followed. Created, adapted and conducted business English skills workshops for corporate clients. Promoted the school at trade fairs and during social events.

Ausbildung von Daniel McLean

  • 2 Monate, Jan. 2017 - Feb. 2017

    Fundamentals of Online Marketing

    The Digital Garage

    Online short course including SEO, Social Media, Email Campaigns, E-commerce, geo-targeting and analytics.

  • 4 Monate, Dez. 2016 - März 2017

    German for Business

    Institut für Berufliche Bildung

    A German course covering CEFR levels from B1.2 to C1.2 with a focus on language in professional contexts.

  • 3 Monate, Apr. 2009 - Juni 2009

    Holmesglen Institute

    The Australian equivalent to CELTA: Linguistics for language teaching, course and lesson planning, classroom management.

  • 9 Jahre und 8 Monate, März 2002 - Okt. 2011

    Deakin University

    Qualified as a Secondary School Health and Physical Education Teacher.

Sprachen

  • Englisch

    Muttersprache

  • Deutsch

    Gut

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