Darko Edrovski

Managing Customer Technical Service operations in Makedonski Telekom - to provide stability and availability of customer services through MKT network; • Define and execute operational strategy for improvement of technical services; • Monitor and control first and second level technical service maintenance and technical customer support;

Head of own shops of T-Mobile Macedonia and Makedonski Telekom. ▪ Coordination and management of sales and customer care activities and operations within T-Mobile and Makedonski Telekom Points of Sales; ▪ Control and monitor of KPI’s in retail network, ▪ Supervise and control implementation of marketing campaigns ▪ Ensures proper realization of all CAPEX projects in own shops and responsible for cost-effective OPEX budget spending

Regional Sales Manager at MTnet-Line of Business ▪ Managing marketing and sales activities of the MTnet – LoB of Makedonski Telekom mainly dealing with Internet and data services ▪ Preparing, presenting and selling complex ICT solutions ▪ Active participation in product management of new products and ICT solutions and respective targeted marketing campaigns and promotions.

Project Management of various telecommunication network projects - headed more than 70 complex projects ▪ Vendor management and coordination of project implementation activities on-site Establishing and leading team for network troubleshooting and maintenance, responsible for Virtual Private Networks, Voice and Data services, set-up&maintenance of terminal equipment (routers, switches, modems, PBX...)

Senior Telecommunication Engineer Heading unit for network design, implementation and maintenance. Design and implementation of network management system procedures and protocols for troubleshooting and maintenance.

telecommunications, electronics