Daryna Zvyerinina

• Founded and managed a family-focused event restaurant specializing in private celebrations (children’s birthdays, banquets, mini-weddings, anniversaries) • Oversaw all restaurant operations: staffing, supplier management, cost control, and service quality • Led event planning and execution — from client consultation to full delivery (concept, décor, entertainment, menu) • Collaborated with animators, hosts, and performers to design interactive experiences: children’s shows, contests, discos • Supervised k

• Provide excellent service to all guests, including greeting them upon arrival, assisting with all needed information about the venue, special offers, promotions, specialties and dining experience. • Develop and maintain strong relationships with regular guests, to ensure their repeated loyalty to a restaurant. • Managing reservations, emails, calls and coordinating events. • Assisting customers and guests with various questions, special requests, such as arranging, assisting and coordinating special eve

• Provide fast and excellent service during busy operations, assisting guests with a warm welcome and necessary information about the restaurant. • Use a reservation system to manage incoming reservations and ensure that they are taking properly and explained to other stuff members. • Manage the waitinglist and seating arrangements, ensuring that guests are seated promptly and efficiently, and that tables are turned over in a timely manner. • Anticipate guests needs and provide them with exceptional servic

• Provide exceptional W-experience to all guests, interacting, entertaining, communicating, providing all needs information in professional manner about the Hotel and all the venues. • Building a database of the venue, inform guests about all upcoming events and happenings. • Accept and organise reservations and resolve customer service issues. • Managing reservations, requests, emails, calls and coordinating all upcoming events. • Assisting customers and guests with various questions, special requests, suc

• Researching travel options & presenting the best deals and offers • Selling tour and travel packages • Ensure all bookings & reservations are processed • Handling high numbers of incoming calls from direct customers and Consulting them by phone • Advising on and organizing visas & passports • Consulting about all tourist destinations • Air tickets and hotel booking • Monitoring competitor activity in order to maintain the most competitive rates • Reports and contracts • Working with IATI • Coording direc

• Devise and plan tours, and arrange itineraries • Handling high numbers of incoming calls from direct customers and consulting them by phone • Research potential customers and building strong relationships with them • Monitoring market activity in order to maintain the most competitive rates • Attending tourism exhibitions and seminars • Provide customers with all documentary information • Booking air tickets and hotels